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Family Building Society: Savings reviews

View other Family Building Society products
4.54
Based on 1,244 reviews, last reviewed 25th Feb 2026
33% decrease in 5 star reviews
in the past 90 days
250% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
77%
See only 4 star reviews
11%
See only 3 star reviews
4%
See only 2 star reviews
2%
See only 1 star reviews
6%

Latest highest rating:

5

Very good service from a very patient helper ! Very good service from a very patient helper !! I will be more careful with my passwords in future. Thank you. Reviewed on: 25th February 2026
Ros's avatar
Ros

Latest lowest rating:

1

This is the worst online bank I have ever used. This is the worst online bank I have ever used. In almost a year, I have only been able to log in successfully once. Next time I go in I need to rereg... Read more Reviewed on: 23rd February 2026
JD's avatar
JD
Visit provider site Read all reviews See your review

About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Family Building Society Savings reviews (1244)

Review of the Family Building Society, Savings:

Discussed renewal of Savings account.

5
Discussed action to take on expiry of existing fixed term savings account. Lisa Adams dealt with this efficiently and was extremely nice to talk to, very couteous. More than happy with the transaction. Reviewed on: 1st May 2025
Robert C's avatar
Robert C
Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your experience with us! Response date: 1st May 2025
The Family Building Society Logo
Family Building Society

Your consultants are very knowledgeable and really h...

5
Your consultants are very knowledgeable and really helpful Reviewed on: 28th August 2025
Gill's avatar
Gill

We treasure your custom, as you treasure your savings.

5
Lisa Adams who dealt with my two enquiries did so fully. A positive, cheery manner throughout. Fully customer orientated and a credit to your company. Reviewed on: 28th August 2025
john c's avatar
john c

Lisa Adams was friendly and professional

5
Lisa Adams was friendly and professional and answered quickly answered our query about savings account documentation which had been sent in error. She offered apologies and gave advice about setting up a new ISA. Reviewed on: 28th August 2025
alan j's avatar
alan j

Communications

5
All transactions online are excellent and easy to operate. Contact via telephone is a longer process as I had to wait at least 10 mins on two occasions and gave up on another. On the third occasion I managed to speak to Dylan who resolved the issue. Reviewed on: 27th August 2025
IDN's avatar
IDN

My operator was excellent and managed my issue effic...

5
My operator was excellent and managed my issue efficiently Reviewed on: 26th August 2025
no's avatar
no

Took awhile to answer the phone.

5
Took awhile to answer the phone. Hence, I asked for call back. Call back was quick. Reviewed on: 26th August 2025
Melina a's avatar
Melina a

Locked Out if Account

5
I had been locked out of the account and the customer service person was very patient and helped me at every stagem Reviewed on: 26th August 2025
Kathryn M's avatar
Kathryn M

Polite, prompt response, very helpful with my request

4
Polite, prompt response, very helpful with my request Reviewed on: 22nd August 2025
Sunita's avatar
Sunita
Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 23rd October 2025
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Family Building Society

Knowledgeable, friendly staff

5
A friendly service and was able to answer my question and was knowledgeable on my query Reviewed on: 22nd August 2025
Graham P's avatar
Graham P
Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 23rd October 2025
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Family Building Society

Excellent service

5
The online service was easy to use & when I’ve needed to speak to a person they were very helpful Reviewed on: 22nd August 2025
Carole W's avatar
Carole W
Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 23rd October 2025
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Family Building Society

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