Write a review

Go to business site

Family Building Society: Savings reviews

Name: Savings
Rating: 4.54 (1246 reviews)

View other Family Building Society products

4.54

Based on 1,246 reviews, last reviewed 2nd Mar 2026

23% decrease in 5 star reviews

in the past 90 days

600% increase in 1 star reviews

in the past 90 days

77%

11%

Latest highest rating:

5

Great customer service Very efficient and friendly service Reviewed on: 2nd March 2026

Latest lowest rating:

1

This is the worst online bank I have ever used. This is the worst online bank I have ever used. In almost a year, I have only been able to log in successfully once. Next time I go in I need to rereg... Read more Reviewed on: 23rd February 2026

Visit provider site Read all reviews See your review

About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Family Building Society Savings reviews (1246)

Review of the Family Building Society, Savings:

good savings rate

been a good rate for saving.a great home to have your isa at the moment hopefully it will get even better. Reviewed on: 26th January 2019

Reply from Family Building Society Hi Steve, thank you for taking the time to leave us a review and for giving us such positive feedback. We really appreciate it. Thanks, Vicky Response date: 15th February 2019

Positive Experience

I spoke to Catherine Croucher who was extremely helpful and patient with me. My problems were sorted quickly and efficiently. Reviewed on: 16th July 2025

Excellent !

Excellent ... But I never give references on friends or families - too easy to lose friends ! Reviewed on: 15th July 2025

Lots of people for phone calls, and very helpful.

Lots of people for phone calls, and very helpful. Reviewed on: 15th July 2025

The call back service is excellent.

The call back service is excellent. All banks / building societies should offer it. Lisa was very helpful and resolved my issue quickly. Thank you Reviewed on: 15th July 2025

Not impressed

Very confusing application process, no idea whether ac application accepted, verified or opened. Not impressed. Reviewed on: 15th July 2025

Reply from Family Building Society Thank you for taking the time to leave us your review. We’re sorry to hear that you’re having issues accessing your online account. Please call us on 03330 140144 and we will be able to look into this further. Kind regards Family Building Society Response date: 29th July 2025

Windfall bond experience ...

I don’t like the new method of running the Windfall bond draws. Much prefer the previous method. I would like to see winners list as before. Reviewed on: 14th July 2025

Reply from Family Building Society Thank you for taking the time to leave us this review. Your feedback has been passed onto the relevant team to consider any improvements in this regard. Thank you, Family Building Society Response date: 29th July 2025

All good with no problems easily sorted.

All good with no problems easily sorted. Reviewed on: 14th July 2025

Took a while to get through to speak to someone by p...

Took a while to get through to speak to someone by phone approx 20mins. However spoke to Kathryn who was very patient and took me through the process of changing my account over. Really nice to speak to someone who seemed to care and accept that not everyone is a whiz with computers. Reviewed on: 14th July 2025

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear you found us most helpful and patient! We are experiencing a high number of calls at the moment, and we're doing everything we can to assist our customers as quickly as possible. We sincerely apologise for any inconvenience this may have caused. Kind regards, Family Building Society Response date: 14th July 2025

Family Building Society team member Gill extremely h...

Family Building Society team member Gill extremely helpful solved my problem in timely manner excellent service Reviewed on: 11th July 2025

Reply from Family Building Society Thank you very much for taking the time to leave us this review, we're pleased to hear you were happy with our service! Response date: 14th July 2025

On line access

A very professional service provided by Gill. She resolved my access issue quickly and without fuss. Thank you for your time and patience Gill. Reviewed on: 10th July 2025

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear you found Gill most helpful and patient! Response date: 14th July 2025

Do you have a different Family Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Savings
from Nottingham Credit Union 5.00 from 6 reviews
Club Lloyds Saver
from Lloyds Bank 4.26 from 70 reviews
Savings
from Chetwood Bank 4.63 from 744 reviews

Want to see more from Family Building Society?

Insurance
from Family Building Society 5.00 from 2 reviews
Mortgages
from Family Building Society 4.91 from 635 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub