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Family Building Society: Savings reviews

View other Family Building Society products
4.54
Based on 1,247 reviews, last reviewed 4th Mar 2026
22% decrease in 5 star reviews
in the past 90 days
600% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
77%
See only 4 star reviews
11%
See only 3 star reviews
4%
See only 2 star reviews
2%
See only 1 star reviews
6%

Latest highest rating:

5

Lisa , our contact was excellent on both occasions I... Lisa , our contact was excellent on both occasions I spoke to her . Clear and concise answers with every question I asked . A credit to your organisat... Read more Reviewed on: 4th March 2026
Shaun R's avatar
Shaun R

Latest lowest rating:

1

This is the worst online bank I have ever used. This is the worst online bank I have ever used. In almost a year, I have only been able to log in successfully once. Next time I go in I need to rereg... Read more Reviewed on: 23rd February 2026
JD's avatar
JD
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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Family Building Society Savings reviews (1247)

Review of the Family Building Society, Savings:

Quick response.

5
No call queue. Vandelle Shango answered my questions efficiently. Reviewed on: 14th February 2025
A C's avatar
A C
Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear of your positive experience with us! Response date: 1st April 2025
The Family Building Society Logo
Family Building Society

A human friendly voice

4
Have phoned Family twice , if I remember correctly the names of the people taking my call were Olivia and Catherine,both were professional,knowledgeable and friendly giving me clear instructions and guidance always showing patience with my slow grasp of technology……..a wonderful change from automation Reviewed on: 28th January 2025
Joe Hansard's avatar
Joe Hansard
Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive experience with us! Response date: 1st April 2025
The Family Building Society Logo
Family Building Society

i have found the envelopes to be very close to open...

5
i have found the envelopes to be very close to open when arrived very poor adhesion Reviewed on: 28th January 2025
MARTIN S's avatar
MARTIN S
Reply from Family Building Society Thank you for leaving us this review, we take all feedback on board! Response date: 1st April 2025
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Family Building Society

Product was good to start but changes have made it l...

3
Product was good to start but changes have made it less competitive than other savings Reviewed on: 24th January 2025
Rob w's avatar
Rob w
Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive experience with us! Response date: 1st April 2025
The Family Building Society Logo
Family Building Society

So far, so good

5
Very helpful staff on the 'phone Reviewed on: 24th January 2025
Janet 's avatar
Janet
Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive experience with us! Response date: 1st April 2025
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Family Building Society

Katherine was extremely pleasant, efficient and prof...

5
Katherine was extremely pleasant, efficient and professional in dealing with and sorting out my queries. Reviewed on: 23rd January 2025
Jennifer M's avatar
Jennifer M
Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear of your positive experience with us! Response date: 1st April 2025
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Family Building Society

Mortgage and Savings review

5
WE have had a family mortgage with the society and a number of savings products. All products were competitive and the service has been excellent and felt personal. Not just a number? Security when calling is thorough and reassuring. Tracker funds give a good return and easy to operate. Reviewed on: 23rd January 2025
julie h's avatar
julie h
Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear of your positive experience with us! Response date: 1st April 2025
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Family Building Society

Had a problem which turned out to be an issue with t...

5
Had a problem which turned out to be an issue with the website. Reviewed on: 22nd January 2025
Howard D's avatar
Howard D
Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive experience with us! Response date: 1st April 2025
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Family Building Society

Efficient Service

5
All my queries were answered in an efficient and helpful manner Reviewed on: 22nd January 2025
Ian W's avatar
Ian W
Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive experience with us! Response date: 1st April 2025
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Family Building Society

Provided the information I was seeking

5
Provided the information I was seeking Reviewed on: 21st January 2025
john s's avatar
john s
Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive experience with us! Response date: 1st April 2025
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Family Building Society

Excellent feedback

5
Very good and clear feedback from customer service Reviewed on: 15th January 2025
S K's avatar
S K
Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive experience with us! Response date: 1st April 2025
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Family Building Society

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