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Family Building Society: Savings reviews

Name: Savings
Rating: 4.51 (1214 reviews)

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4.55

Based on 1,214 reviews, last reviewed 22nd Jan 2026

57% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

77%

11%

Latest highest rating:

5

Innovative products to appeal to a selection of savers. Innovative products to appeal to a selection of savers. Competitive rates with options including a prize draw on one account. Reviewed on: 22nd January 2026

Latest lowest rating:

1

Poor Login Experience Logging into my account is a nightmare. Excessive and pretty poor security features Reviewed on: 20th January 2026

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Family Building Society Savings reviews (1214)

Review of the Family Building Society, Savings:

Helpful and friendly advice

I found them very helpful with any queries, and quick to respond Reviewed on: 26th July 2019

extremely helpful

extremely helpful and charming lady - Ali Hopkins - answered all my queries and provided appropriate forms Reviewed on: 11th November 2025

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Ali! Response date: 12th November 2025

The lady helped me immediately..

The lady helped me immediately and this allowed me access to my account as I had been waiting over 2 weeks for a verification code to come in the post. Reviewed on: 11th November 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 12th November 2025

Easy and friendly customer service

I was locked out of my account and called to get it unlocked. It was easy to do and the lady (I forget her name) was patient and waited on the call until I was able to get back in. The whole thing was pretty quick. Reviewed on: 11th November 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 12th November 2025

Lisa was very patient and very helpful

Lisa was very patient and very helpful Reviewed on: 10th November 2025

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Lisa! Response date: 10th November 2025

Good Customer Service

I called as I had incorrectly entered my details and locked my account. Nicole was friendly, efficient and quickly resolved my problem Reviewed on: 10th November 2025

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Nicole! Response date: 10th November 2025

no long waiting time on phone

no long waiting time on phone, assisted to get back on line Reviewed on: 10th November 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 10th November 2025

Customer service is excellent.

Customer service is excellent. Was able to resolve my problem. Reviewed on: 10th November 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 10th November 2025

Good service in getting my account web access

Good service in getting my account web access Reviewed on: 10th November 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 10th November 2025

Friendly and helpful

I had a friendly and helpful response to my query from Kasey Reviewed on: 6th November 2025

Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 7th November 2025

Fixed rate products coming to maturity

Excellent help from a customer services person this morning, very helpful with great communication skills Reviewed on: 4th November 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 5th November 2025

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Family Building Society: Savings reviews

57% decrease in 5 star reviews

50% decrease in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Family Building Society Savings reviews (1214)

Helpful and friendly advice

extremely helpful

The lady helped me immediately..

Easy and friendly customer service

Lisa was very patient and very helpful

Good Customer Service

no long waiting time on phone

Customer service is excellent.

Good service in getting my account web access

Friendly and helpful

Fixed rate products coming to maturity

Do you have a different Family Building Society product?

Want to see more from Family Building Society?

Insurance

Mortgages

Join Smart Money People

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