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Family Building Society: Savings reviews

Name: Savings
Rating: 4.51 (1220 reviews)

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4.55

Based on 1,220 reviews, last reviewed 29th Jan 2026

51% decrease in 5 star reviews

in the past 90 days

43% decrease in 1 star reviews

in the past 90 days

77%

11%

Latest highest rating:

5

Customer service help with a problem was polite frie... Customer service help with a problem was polite friendly and efficient Reviewed on: 29th January 2026

Latest lowest rating:

1

Poor Login Experience Logging into my account is a nightmare. Excessive and pretty poor security features Reviewed on: 20th January 2026

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Family Building Society Savings reviews (1220)

Review of the Family Building Society, Savings:

Awful website to log in

First phone call 27/05/25 staff helpful but phone line terrible 3 second time delay between conversation, I am deaf and it was a very difficult call problem not resolved. Next phone call today again staff helpful managed to reset account then tried to log on with e mail and could not. Was also sent via e mail a new user name which again did not work. Will have to go into Epsom branch so I can access my account to close it down. I cannot cope with this hassle every time I try to log in and I’ve never had problems with Cambridge, Nationwide, Halifax, Coventry ,Santander accounts. Also your only base in Epsom can’t even be bothered to instil a Hearing Loop system which I think is discrimination Reviewed on: 28th May 2025

Reply from Family Building Society Thank you for your feedback and for letting us know of your hearing impairment. We’re sorry to hear about the experience you had. We care about the well-being of our customers, and we want to ensure that your experience with us is as positive as possible. I can confirm our branch is equipped with a hearing loop to assist customers when using our branch. Your feedback has been passed to the relevant department to help us continue to improve our customer service. Response date: 3rd June 2025

Good Customer Service

I called as I had incorrectly entered my details and locked my account. Nicole was friendly, efficient and quickly resolved my problem Reviewed on: 10th November 2025

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Nicole! Response date: 10th November 2025

no long waiting time on phone

no long waiting time on phone, assisted to get back on line Reviewed on: 10th November 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 10th November 2025

Customer service is excellent.

Customer service is excellent. Was able to resolve my problem. Reviewed on: 10th November 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 10th November 2025

Good service in getting my account web access

Good service in getting my account web access Reviewed on: 10th November 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 10th November 2025

Friendly and helpful

I had a friendly and helpful response to my query from Kasey Reviewed on: 6th November 2025

Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 7th November 2025

Fixed rate products coming to maturity

Excellent help from a customer services person this morning, very helpful with great communication skills Reviewed on: 4th November 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 5th November 2025

Excellent customer service

Kasey Turner was very helpful and resolved my problem with login quickly Reviewed on: 3rd November 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 3rd November 2025

So efficient and pleasant to deal

So efficient and pleasant to deal with on the phone and really competitive interest rates. Unlike many, they still do postal accounts which we much prefer but you can do online if you so wish. Also you can phone them and they are very helpful. Documents come through quickly on postal accounts and with a Certificate. So, this is why we would recommend them. Reviewed on: 31st October 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 3rd November 2025

Family BS among the Best

Being with several Building Societies, Family BS ranks among the best: Very informative, good interest rates and customer service. Only criticism is that they send a paper annual statement instead of by email or on the web site. Reviewed on: 30th October 2025

Reply from Family Building Society Thank you for your positive feedback regarding our service. Your feedback regarding annual paper statements has been passed on to the relevant team to support ongoing improvements to our services. Kind regards Family Building Society Response date: 3rd November 2025

It’s wonderful to be able to speak with someone who...

It’s wonderful to be able to speak with someone who was extremely patient and understanding land very helpful Reviewed on: 29th October 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 29th October 2025

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Family Building Society: Savings reviews

51% decrease in 5 star reviews

43% decrease in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Family Building Society Savings reviews (1220)

Awful website to log in

Good Customer Service

no long waiting time on phone

Customer service is excellent.

Good service in getting my account web access

Friendly and helpful

Fixed rate products coming to maturity

Excellent customer service

So efficient and pleasant to deal

Family BS among the Best

It’s wonderful to be able to speak with someone who...

Do you have a different Family Building Society product?

Want to see more from Family Building Society?

Insurance

Mortgages

Join Smart Money People

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