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Family Building Society: Savings reviews

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4.55

Based on 1,214 reviews, last reviewed 22nd Jan 2026

57% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

77%

11%

4%

2%

6%

Latest highest rating:

5

Innovative products to appeal to a selection of savers. Innovative products to appeal to a selection of savers. Competitive rates with options including a prize draw on one account. Reviewed on: 22nd January 2026

Latest lowest rating:

1

Poor Login Experience Logging into my account is a nightmare. Excessive and pretty poor security features Reviewed on: 20th January 2026

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Family Building Society Savings reviews (1214)

Review of the Family Building Society, Savings:

Windfall bond

1

Get the feeling that Windfall bond holders are second class savers, why not let us know each month, even if we have not won, by email? Reviewed on: 29th January 2019

Reply from Family Building Society Thank you for your question regarding the Windfall Bond. The Windfall Bond draw is on 10th of the month and winners are notified within 10 days of the draw. We are required to verify the winning account holders before we can publish their information. We aim to have our winners list published on our website as soon as all account holders are verified, and some months this process can be quicker than others. However, your feedback is appreciated and I have passed your comments regarding e-mail notification to the relevant team, so that they can consider any improvements to our communications in this regard. If you need any further help, please email [email protected] or call our Family Service Team on 03330 140144. Thanks, Vicky Response date: 5th February 2019

I had a great deal of help on the telephone today.

5

I had a great deal of help on the telephone today. Reviewed on: 17th October 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 17th October 2025

Transferring money.

4

i WAS UNABLE TO TRANSFER AN AMOUNT FROM ONE ACCOUNT TO ANOTHER. i PHONED FBS AND ME REQUEST WAS CARRIED OUT TO MY SATISFACTION. Reviewed on: 15th October 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 17th October 2025

Customer service is very helpful.

5

Customer service is very helpful. Reviewed on: 14th October 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 17th October 2025

TOP OF THE SHOP

5

THE SOCIETY ALWAYS GIVES A GREAT RATE AND IS TOP OF THE SERVICE THAT I GET. MARKET LEADER IN MY EYES. Reviewed on: 14th October 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 17th October 2025

Waiting and hopeful

4

Justcwaiting for the win but with resonable interst rate Reviewed on: 14th October 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 17th October 2025

I am treated as a valued customer in the Branch .

5

I am treated as a valued customer in the Branch which is unheard of in a Bank today. I do business with several Banks and I am ALWAYS made to feel a nuisance for not using the internet to carry out any transactions. Family Building Society make it clear that help in-branch is always an option and I value the face to face availability at times. My husband feels the same.. Reviewed on: 13th October 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your's and your husband's positive experiences at our branch! Response date: 17th October 2025

Family BS is big enough to matter, small enough to c...

5

Family BS is big enough to matter, small enough to care. Personal service to wrap around you, the comfort food of financial services Reviewed on: 13th October 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 17th October 2025

Friendly, competitive, easy access

5

Easy to use on-line forms. Fast access to savings. Competitive rates. Friendly customer service from real people. Reviewed on: 13th October 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 28th October 2025

Excellent savings interest rates!

5

Excellent savings interest rates! Very easy to use! Reviewed on: 13th October 2025

Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 23rd October 2025

Query with bank details to transfer

5

Query with bank details to transfer Reviewed on: 13th October 2025

Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 23rd October 2025

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