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Family Building Society: Savings reviews

Name: Savings
Rating: 4.51 (1226 reviews)

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4.55

Based on 1,226 reviews, last reviewed 5th Feb 2026

47% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

76%

12%

Latest highest rating:

5

It's great to be able to call and speak to a person,... It's great to be able to call and speak to a person, not a bot. Staff are always polite, professional but friendly, and very well informed about the p... Read more Reviewed on: 5th February 2026

Latest lowest rating:

1

I am finding it impossible to follow instructions af... I am finding it impossible to follow instructions after re registration. They are just not clear or precise so find myself locked out of my account. I... Read more Reviewed on: 4th February 2026

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Family Building Society Savings reviews (1226)

Review of the Family Building Society, Savings:

Online servicing was locked and needed to be re acti...

Online servicing was locked and needed to be re activated. Reviewed on: 2nd June 2025

It's great to be able to call and speak to a person,...

It's great to be able to call and speak to a person, not a bot. Staff are always polite, professional but friendly, and very well informed about the products. Statements arrive on time and are clear and well-presented. Interest rates are excellent, but the FBS takes care to inform customers of new/ alternative products and interest rate changes. Reviewed on: 5th February 2026

Today JAYDON answered the phone and spent time with...

Today JAYDON answered the phone and spent time with me sorting out the problem of me receiving a relevant passcode -in order that l may log in correctly - thank you for all the positive thinking that you gave this matter —Graham!! Reviewed on: 5th February 2026

Good standard

Quick response on phone, friendly , clear and helpful so very happy.. Reviewed on: 4th February 2026

I am finding it impossible to follow instructions af...

I am finding it impossible to follow instructions after re registration. They are just not clear or precise so find myself locked out of my account. It impossible to get through on the phone to explain the situation and nor can I email in any sort of precise way. Hopeless. Reviewed on: 4th February 2026

Family by name, friendly by service.

Spoke to Lisa Adam’s today. I had missed a word off my application form which raised a query. Lisa was very helpful and lived up to the company ethos perfectly. Reviewed on: 4th February 2026

Family Building society are very good regularly info...

Family Building society are very good regularly informing you of your interest earnt. Having not been able to log in online because of changes to their system I rang and spoke to a very helpful lady who clearly explained what to do and stayed on the phone until I was able to log in. Reviewed on: 3rd February 2026

Reply from Family Building Society Thank you for your review. It's great to hear of your positive experience with us! Response date: 3rd February 2026

Customer service help with a problem was polite frie...

Customer service help with a problem was polite friendly and efficient Reviewed on: 29th January 2026

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 30th January 2026

I found it confusing to start with when completing t...

I found it confusing to start with when completing the online application but after speaking to a very helpful lady called Steph, who explained and assisted me, I am pleased to confirm my experience was dealt with quickly and efficiently. Reviewed on: 29th January 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Steph! Response date: 30th January 2026

Good products.

Good products especially prize draw savings which still pay a fair rate of interest. Reviewed on: 27th January 2026

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback! Response date: 28th January 2026

Telephone advice

Arranged call back which was prompt. Pleasant lady sorted out login problem very quickly. Most impressed. Reviewed on: 27th January 2026

Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 28th January 2026

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