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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.68 (5996 reviews)

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4.68

Based on 5,996 reviews, last reviewed 23rd Sep 2026

100% increase in 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Affordable and reliable Very affordable pet insurance with plenty benefits. It's my second time being a customer of theirs and they continue to offer suitable, affordable and... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

Would give a 0 star if I could. Would give a 0 star if I could. Very misleading company. Went to make a claim today however was told they Sent a ‘renewal’ in january that looked noth... Read more Reviewed on: 23rd September 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

The Insurance Emporium Pet insurance reviews (5996)

Review of the The Insurance Emporium, Pet insurance:

the Insurance Emporium there is no issues

When dealing with the Insurance Emporium there is no issues with covering the costs of our dog Jack's treatment. Which is not the most expensive but we know it is genuinely covered. Reviewed on: 10th July 2024

Absolute value for money.

Absolute value for money. Gives great peace of mind that my dog is very well covered. Reviewed on: 9th July 2024

My cat needed a ct scan, xray and ultra sound and th...

My cat needed a ct scan, xray and ultra sound and they paid out immediately Reviewed on: 9th July 2024

Great customer service and turn around time

Great customer service and turn around time Reviewed on: 9th July 2024

Saved my day.

Saved my day.bought a pup unfortunately unknown to me,was inbred..unscrupulous breeder I later found out.let my heart rule my head.so many things wrong with him.I am 76 and a pensioner and could have cried the list of his problems.at one stage was advised by vets maybe best to euthanise poor little soul.found emporium on line and I feel blessed.what a wonderful company.great customer service and it was my first claim for a large operation which they thankfully covered all expenses.usually there are hidden things in small print with insurance companies but everything was so upfront ,comprehensive and so reasonable priced.This company is a little Diamond and I am so happy I found them.cannot recommend them enough.ten out of ten all the way Reviewed on: 9th July 2024

Great service when I called up to discuss renewal pr...

Great service when I called up to discuss renewal prices Reviewed on: 9th July 2024

Very good service

With our previous dog they were very good at sorting out payments so we automatically went with them for our new dig Reviewed on: 9th July 2024

Customer service helpful and polite

I haven't had to make a claim with this company but I spoke with a polite lady in the customer service department and she confirmed details and was very helpful. Reviewed on: 9th July 2024

Attentive, responsive, flexible and fair!

Attentive, responsive and fair! I came to The Inurance Emporium through the recommendation of a friend and haven’t looked back. Their flexible policies work for all three of my dogs reflecting their different ages and needs. Reviewed on: 9th July 2024

Excellent Company.

It's very easy to take out insurance with The Insurance Emporium and to make a claim. My claim was paid very quickly, I was kept informed of what was going on and all staff that I spoke to were friendly, helpful and knowledgeable. I highly recommend this company. Reviewed on: 9th July 2024

One of the best insurance companies!

I've been with The Insurance Emporium for a number of years because they don't overcharge, they have the best service. Never had an issue with them! Reviewed on: 9th July 2024

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