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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.84 (5996 reviews)

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4.84

Based on 5,996 reviews, last reviewed 31st Jan 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

The Insurance Emporium Pet insurance reviews (5996)

Review of the The Insurance Emporium, Pet insurance:

Great equine insurer

Feel everything I need is covered very easily for my horse with The Insurance Emporium Reviewed on: 7th September 2023

Saved my day.

Saved my day.bought a pup unfortunately unknown to me,was inbred..unscrupulous breeder I later found out.let my heart rule my head.so many things wrong with him.I am 76 and a pensioner and could have cried the list of his problems.at one stage was advised by vets maybe best to euthanise poor little soul.found emporium on line and I feel blessed.what a wonderful company.great customer service and it was my first claim for a large operation which they thankfully covered all expenses.usually there are hidden things in small print with insurance companies but everything was so upfront ,comprehensive and so reasonable priced.This company is a little Diamond and I am so happy I found them.cannot recommend them enough.ten out of ten all the way Reviewed on: 9th July 2024

Great service when I called up to discuss renewal pr...

Great service when I called up to discuss renewal prices Reviewed on: 9th July 2024

Very good service

With our previous dog they were very good at sorting out payments so we automatically went with them for our new dig Reviewed on: 9th July 2024

Customer service helpful and polite

I haven't had to make a claim with this company but I spoke with a polite lady in the customer service department and she confirmed details and was very helpful. Reviewed on: 9th July 2024

Attentive, responsive, flexible and fair!

Attentive, responsive and fair! I came to The Inurance Emporium through the recommendation of a friend and haven’t looked back. Their flexible policies work for all three of my dogs reflecting their different ages and needs. Reviewed on: 9th July 2024

Excellent Company.

It's very easy to take out insurance with The Insurance Emporium and to make a claim. My claim was paid very quickly, I was kept informed of what was going on and all staff that I spoke to were friendly, helpful and knowledgeable. I highly recommend this company. Reviewed on: 9th July 2024

One of the best insurance companies!

I've been with The Insurance Emporium for a number of years because they don't overcharge, they have the best service. Never had an issue with them! Reviewed on: 9th July 2024

Good insurance.

Good insurance. We are use a while ago. Reviewed on: 9th July 2024

Easy to pick cover and great customer experience

Easy to understand cover that you can pick to meet your needs. Great customer service available if you need it Reviewed on: 9th July 2024

Have been with The Insurance Emporium for our Pet In...

Have been with The Insurance Emporium for our Pet Insurance for all 3 years of our dogs life so far. The renewals have never gone up significantly and in fact DOWN significantly in the 2nd year. Renewal is easy. Cover is great. Have recommended to our dog walking friends to use them Reviewed on: 9th July 2024

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