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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.68 (5996 reviews)

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4.68

Based on 5,996 reviews, last reviewed 23rd Sep 2026

100% increase in 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Affordable and reliable Very affordable pet insurance with plenty benefits. It's my second time being a customer of theirs and they continue to offer suitable, affordable and... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

Would give a 0 star if I could. Would give a 0 star if I could. Very misleading company. Went to make a claim today however was told they Sent a ‘renewal’ in january that looked noth... Read more Reviewed on: 23rd September 2026

Read all reviews See your review

About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

The Insurance Emporium Pet insurance reviews (5996)

Review of the The Insurance Emporium, Pet insurance:

the Insurance Emporium there is no issues

When dealing with the Insurance Emporium there is no issues with covering the costs of our dog Jack's treatment. Which is not the most expensive but we know it is genuinely covered. Reviewed on: 10th July 2024

Good custermer service and lots of help claim needed.

Good custermer service and lots of help claim needed. Quick payout. Excess quite high Reviewed on: 9th July 2024

Great pet insurance provider, excellent service and...

Great pet insurance provider, excellent service and good value for my pet Reviewed on: 9th July 2024

A great company.

Always great value and very helpful staff. We have had to make a claim for our pet and the process was very efficient and simple. Thank you Reviewed on: 9th July 2024

The Insurance Emporium are priced competitively - I...

The Insurance Emporium are priced competitively - I have both my cat and dog insured with them. When I needed to claim when my cat was poorly, they dealt with my claim quickly and easily. Reviewed on: 9th July 2024

Great customer service, brilliant price and helpful...

Great customer service, brilliant price and helpful claims team Reviewed on: 9th July 2024

Silver Monthly cover for an ESS...

My spaniel has needed numerous visits to a referral vets for grass seed issues. Luckily I had taken out monthly insurance which meant that he was covered at each visit. He has had over £5,000 of treatment with my payment excess being £500 Reviewed on: 9th July 2024

Great multi pet plan, easy and quick to use

Great multi pet plan, easy and quick to use Reviewed on: 9th July 2024

Quick to respond to claims and customer service team...

Quick to respond to claims and customer service team are very efficient Reviewed on: 9th July 2024

So helpful and supportive

We had a very poorly Labrador who needed an expensive operation, they were so supportive and helpful, due to that we still have him and were able to cover the cost of his care. Brilliant Reviewed on: 9th July 2024

Great value for money

Great value for money and very useful to mange your policy online! Reviewed on: 9th July 2024

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