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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.84 (5996 reviews)

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4.84

Based on 5,996 reviews, last reviewed 31st Jan 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

The Insurance Emporium Pet insurance reviews (5996)

Review of the The Insurance Emporium, Pet insurance:

Great equine insurer

Feel everything I need is covered very easily for my horse with The Insurance Emporium Reviewed on: 7th September 2023

Never had an issue

Never had an issue with the renewal process, explanation of cover or the cost Reviewed on: 9th July 2024

Uncomplicated form, punctual payment straight into b...

Uncomplicated form, punctual payment straight into bank account, Reviewed on: 9th July 2024

Excellent customer service.

They made my claim very straightforward and settled it quickly with my vet. They were very thoughtful and sympathetic when my dog was put to sleep. Reviewed on: 9th July 2024

Great value for money

Very good value for money, they always provide the best deal for my pet insurance needs. I feel assured that my cat is taken care of with their policies. Reviewed on: 9th July 2024

Couldn't really ask for more.

From the cost of the premiums to the speedy response to claims, we've been absolutely delighted with The Insurance Emporium every step of the way. Reviewed on: 9th July 2024

Excellent service, friendly and helpful staff

Our whippet caught his leg on garden wire in public gardens (sprinting after a squirrel!) and needed emergency surgery. The Insurance Emporium were excellent and paid up immediately. Reviewed on: 9th July 2024

The Insurance Emporium always pay up

The Insurance Emporium always pay the necessary amount for the insurance, at times I claimed back more than the premium amount so it was definitely worth the cover Reviewed on: 9th July 2024

Excellent accident cover for our dog

I have had accident cover for our lurcher for several years and when we needed it our claim was dealt with very quickly and efficiently Reviewed on: 9th July 2024

Started recently, seems good value, haven’t used it...

Started recently, seems good value, haven’t used it yet. I just wish it covered more perhaps. Reviewed on: 9th July 2024

excellent company!

The insurance emporium is a great insurance to have for pets. I have two cats and use this company for both of them. The price is excellent for the benefits that you get and the customer service is always extremely helpful and friendly! Reviewed on: 9th July 2024

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