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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.68 (5996 reviews)

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4.68

Based on 5,996 reviews, last reviewed 23rd Sep 2026

100% increase in 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Affordable and reliable Very affordable pet insurance with plenty benefits. It's my second time being a customer of theirs and they continue to offer suitable, affordable and... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

Would give a 0 star if I could. Would give a 0 star if I could. Very misleading company. Went to make a claim today however was told they Sent a ‘renewal’ in january that looked noth... Read more Reviewed on: 23rd September 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

The Insurance Emporium Pet insurance reviews (5996)

Review of the The Insurance Emporium, Pet insurance:

the Insurance Emporium there is no issues

When dealing with the Insurance Emporium there is no issues with covering the costs of our dog Jack's treatment. Which is not the most expensive but we know it is genuinely covered. Reviewed on: 10th July 2024

The insurance emporium really are the best for pets

Excellent service, no hassle and easy to claim. Best pet insurance company around. Reviewed on: 9th July 2024

Smooth pain free process with a real person on the e...

Smooth pain free process with a real person on the end of the phone when needed. Reviewed on: 9th July 2024

Great customer service and easy to deal with

Great customer service and easy to deal with Reviewed on: 9th July 2024

Easy policy to set up and value for money

Easy policy to set up and value for money Reviewed on: 9th July 2024

Excellent pricing and a pleasure to deal with!

Transparent and very competitive pricing. Amout of payout is clear. There are other products that would pay out more of the claim, but for substantially higher premiums. For us it was a perfect mix of insurance to cost ratio. Have claimed twice (two different pet policies) and both times has been straightforward and paid quickly (most recently, payment within a week of submitting) with an easy to fill-in claim form. The only additional info they needed were our bank details to settle the claim! Genuinely couldn't be happier with our decision to insure with them. Reviewed on: 9th July 2024

I have two dogs insured with them, one requiring ong...

I have two dogs insured with them, one requiring ongoing treatment from our vet. The Insurance Emporium were excellent in paying for his treatment promptly. I highly recommend this company. Reviewed on: 9th July 2024

Great pet insurance

Good value product. Easy to set up and reasonable price. Reviewed on: 9th July 2024

By far rather best insurers I've ever dealt with.

By far rather best insurers I've ever dealt with. Fast, efficient and so polite to deal with.⁰ Reviewed on: 9th July 2024

Excellent customer service, prompt payments.

Excellent customer service, prompt payments. Reviewed on: 9th July 2024

No issues with claim - highly recommend

No issues with paying out on an equestrian claim. Customer service very helpful and friendly. Would highly recommend them for equestrian insurance. Excess does add up if you’ve got a big claim but I believe this is the done thing with most companies now. Reviewed on: 9th July 2024

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