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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.68 (5996 reviews)

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4.68

Based on 5,996 reviews, last reviewed 23rd Sep 2026

100% increase in 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Affordable and reliable Very affordable pet insurance with plenty benefits. It's my second time being a customer of theirs and they continue to offer suitable, affordable and... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

Would give a 0 star if I could. Would give a 0 star if I could. Very misleading company. Went to make a claim today however was told they Sent a ‘renewal’ in january that looked noth... Read more Reviewed on: 23rd September 2026

Read all reviews See your review

About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

The Insurance Emporium Pet insurance reviews (5996)

Review of the The Insurance Emporium, Pet insurance:

the Insurance Emporium there is no issues

When dealing with the Insurance Emporium there is no issues with covering the costs of our dog Jack's treatment. Which is not the most expensive but we know it is genuinely covered. Reviewed on: 10th July 2024

Support and help to the highest level

When our dog needed an expensive operation they supported us throughout the process ensuring we know exactly what costs would be involved and our financial aspects etc. It was a very anxious and trying time but their approach and understanding made it considerably less stressful and helped ensure a positive outcome. Reviewed on: 9th July 2024

Pet Insurance review

Overall very helpful, and flexible with multiple pet cover. Reviewed on: 9th July 2024

Horse insurance

The insurance emporium has always provided excellent customer service for me. I have recently had to put a claim through for a vet bill and have had a fast response for any questions i have needed answering. Reviewed on: 9th July 2024

Excellent company whenever we have dealt with them ,...

Excellent company whenever we have dealt with them , they are understanding and hrlpful Reviewed on: 9th July 2024

Insurance Emporium settle claims impressively quickly

Insurance Emporium settle claims impressively quickly Reviewed on: 9th July 2024

Easy claims procedure.

Easy claims procedure. Once claim sent kept informed by email how it is progressing. Clear information on how to claim is met. Reviewed on: 9th July 2024

Customer service is always excellent and you are dea...

Customer service is always excellent and you are dealing with people that know what they are talking about. No long waits for phones to answered. Claims made quickly and efficiently. Reviewed on: 9th July 2024

Absolutely stellar service

From the moment I signed up, the experience has been nothing short of fantastic. Their customer service team deserves a special mention – they are truly exceptional. Every time I've had a question or needed assistance, they've been incredibly responsive, friendly, and genuinely eager to help. Reviewed on: 9th July 2024

All my 4 dogs are insured and very happy

All my 4 dogs are insured. If we have ever needed to claim it has been so easy. Been with this company for years! Reviewed on: 9th July 2024

They were helpful when i needed help with a claim an...

They were helpful when i needed help with a claim and paid out in good time. Reviewed on: 9th July 2024

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