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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.68 (5996 reviews)

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4.68

Based on 5,996 reviews, last reviewed 23rd Sep 2026

100% increase in 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Affordable and reliable Very affordable pet insurance with plenty benefits. It's my second time being a customer of theirs and they continue to offer suitable, affordable and... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

Would give a 0 star if I could. Would give a 0 star if I could. Very misleading company. Went to make a claim today however was told they Sent a ‘renewal’ in january that looked noth... Read more Reviewed on: 23rd September 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

The Insurance Emporium Pet insurance reviews (5996)

Review of the The Insurance Emporium, Pet insurance:

the Insurance Emporium there is no issues

When dealing with the Insurance Emporium there is no issues with covering the costs of our dog Jack's treatment. Which is not the most expensive but we know it is genuinely covered. Reviewed on: 10th July 2024

So far so good.

No claim experience only annual renewal so far all good as dog is now 7 a bit disappointed that the premium increases each year but same with other providers. Reviewed on: 20th August 2024

Really easy to claim

We have a dog with epilepsy and we find it’s so easy to claim via vet surgery. Reviewed on: 20th August 2024

Great experience with The Insurance Emporium!

We had only just recently joined The Insurance Emporium when one of our cats had an accident. As you can imagine, this was a stressful event but we found the whole claim experience to be straightforward and hassle-free which was a great relief to us! Reviewed on: 20th August 2024

really easy to get in touch, good customer service

really easy to get in touch, good customer service Reviewed on: 20th August 2024

The Cat's Whiskers

Thankfully,i've never yet needed to make a claim, however I have spoken to the company on a few occasions for advice. It's so refreshing to actually speak to a real person and get straight answers. I like that it's local too. Because I haven't made a claim since taking out my policy, I receive a discount - very welcome. Very happy with the service I have received Reviewed on: 20th August 2024

Would recommend

Always competitive prices and excellent level of cover Reviewed on: 20th August 2024

Easy to sort out and get the cover I needed...

Easy to sort out and get the cover I needed Reviewed on: 20th August 2024

Great insurance provider

Great, easy cover.... well written, clear and transparent. Good renewal prices when they come through, very competitive.. hence my renewals for the last couple of years Reviewed on: 20th August 2024

Good customer service

Good customer service Which is helpful and supportive, especially one year when I had to make a claim. reminders for premium annually via email which is good too. Reasonable premium. Reviewed on: 20th August 2024

Good policy and paid when needed

Easy to purchase and understood the policy.. Luckily I've only needed to claim once and this was done via the vet with no issue. I've had no direct dealing with customer service so can't comment on that element Reviewed on: 20th August 2024

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