Write a review

Go to business site

The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.85 (5996 reviews)

View other The Insurance Emporium products

4.84

Based on 5,996 reviews, last reviewed 31st Jan 2026

100% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

Read all reviews See your review

About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

The Insurance Emporium Pet insurance reviews (5996)

Review of the The Insurance Emporium, Pet insurance:

Inflexible customer service/communication.

Missed a payment on 2nd Dec 2024. Was emailed that day and on 16th yes. But this is a busy time of year and I have ADHD and dyslexia so have difficulty with emails. No call. No retry to take funds, no letter. Just cancelled the policy. Called on same day as cancellation and they wanted £10 to re in-state the policy. Reviewed on: 30th December 2024

Very friendly and easy process to follow when making...

Very friendly and easy process to follow when making a claim Reviewed on: 20th August 2024

Bella my Goldie

When my dog, Bella, was ill my claim was dealt with swiftly and with compassion. The customer service I received was wonderful. Phone calls were answered quickly and everything was explained in detail, and simply! I felt supported at all times during a very difficult time. Reviewed on: 20th August 2024

Great Company

I have had my horses insured with them for a few years now and they have always been helpful and transparent with their cover. Good value for money and straight forward claims process. Reviewed on: 20th August 2024

"Fantastic service!

"Fantastic service! Getting horse insurance was quick and easy. The coverage options are comprehensive. I feel confident knowing my horse is well-protected. Highly recommend!" Reviewed on: 20th August 2024

Provided a quick and responsive service

Provided a quick and responsive service Reviewed on: 20th August 2024

Good cover for price

Never had a reason to contact yet, so can’t comment on customer care. The price comparison to cover is very good and I’ve been with this company a few years now. Reviewed on: 20th August 2024

Swift claim and payment process

Unfortunately I had to make a claim which was swiftly resolved and payment made to cover most of the significant costs incurred Reviewed on: 20th August 2024

My experience with Emporium Insurance.

My experience was very good answered all my questions and more. I was very happy with my conversation with Emporium that I recommended my friends and family. Reviewed on: 20th August 2024

Always found the staff helpful & informative and the...

Always found the staff helpful & informative and the insurance excellent value for money. Reviewed on: 20th August 2024

All round excellent service and cover

It’s easy to contact them, communication is great, cover is excellent and claims are handled quickly. Reviewed on: 20th August 2024

Do you have a different The Insurance Emporium product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Pet Insurance
from AA 4.00 from 1 reviews
Pet Insurance
from Pet Protect 3.79 from 31 reviews
Pet Insurance
from Insure Your Paws 4.54 from 18 reviews

Want to see more from The Insurance Emporium?

Student Insurance
from The Insurance Emporium 5.00 from 8 reviews
Wedding insurance
from The Insurance Emporium 4.94 from 28 reviews
Caravan insurance
from The Insurance Emporium 4.90 from 359 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub