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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.85 (5996 reviews)

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4.84

Based on 5,996 reviews, last reviewed 31st Jan 2026

100% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

The Insurance Emporium Pet insurance reviews (5996)

Review of the The Insurance Emporium, Pet insurance:

Inflexible customer service/communication.

Missed a payment on 2nd Dec 2024. Was emailed that day and on 16th yes. But this is a busy time of year and I have ADHD and dyslexia so have difficulty with emails. No call. No retry to take funds, no letter. Just cancelled the policy. Called on same day as cancellation and they wanted £10 to re in-state the policy. Reviewed on: 30th December 2024

Great company to deal with.

Great company to deal with. Easy , fast with fantastic customer service. Reviewed on: 2nd August 2024

Great insurance

Easy to get a quote, plain simple language, easy to buy the policy. I haven't had to make a claim but all communications I have had with them have been excellent. Reviewed on: 2nd August 2024

Very reasonably priced and good at paying out

Very reasonably priced and good at paying out Reviewed on: 2nd August 2024

Insurance claim was straight forward and hassle free

Insurance claim was straight forward and hassle free Reviewed on: 2nd August 2024

Claims are quickly dealt with and staff are friendly.

Claims are quickly dealt with and staff are friendly. Reviewed on: 2nd August 2024

Very easy to understand coverage levels, great custo...

Very easy to understand coverage levels, great customer service. Reviewed on: 2nd August 2024

Excellent website

Very easy to start a policy.with a good price. Reviewed on: 1st August 2024

Really comprehensive cover for cross breed dog with...

Really comprehensive cover for cross breed dog with easy to navigate online options. Customer service over the phone excellent too when I set the account up with a missing digit on my bank account, got payment sorted out without fuss, they were helpful and understanding. Reviewed on: 1st August 2024

Did price comparison 2 years running & it offers the...

Did price comparison 2 years running & it offers the best value for me. In addition for the first time ever I made a claim, renewal(that I'd made a claim) did not affect the cover-as with other providers. Communication has been quick and clear - great customer service Reviewed on: 1st August 2024

Okay thanks

I’ve only had an online quote and taken out insurance so I cannot fairly rate or review them Reviewed on: 1st August 2024

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