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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.84 (5996 reviews)

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4.84

Based on 5,996 reviews, last reviewed 31st Jan 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

The Insurance Emporium Pet insurance reviews (5996)

Review of the The Insurance Emporium, Pet insurance:

Good value quality pet insurance

Good value quality pet insurance in what is a very expensive and complicated area Reviewed on: 31st July 2024

Very good choice for less than usual money

They've been always friendly, available and paid towards vet bills very quickly. Very happy with my choice. Reviewed on: 31st July 2023

good insurers

the insurance emporium is prompt on returning vet payments, Reviewed on: 31st July 2023

Excellent pet insurance

Insurance emporium were very helpful with claiming on vet bills for my puppy, she was quite ill and when sorting what was wrong with her their website was extremely helpful and easy to claim on. They were very helpful and even thought my excess was a fair amount I paid a lot more on vet bills so i’m very grateful for them to have helped me get a lot of the money back! I can’t recommend them enough, everything is very easy and the team are super friendly Reviewed on: 31st July 2023

Excellent claim service

I have been with the company for many years. I have n elderly dog who requires expensive medication on a monthly basis. No problems claiming for this very quick and easy. They are a great company. Reviewed on: 31st July 2023

Fast and efficient

Very competitive insurance price Very fast efficient service as and when needed Reviewed on: 31st July 2023

Henry Dog

Only had to claim once, but carried out with efficiency. Also very helpful when talking about cover. Reviewed on: 31st July 2023

Excellent for pet insurance

An insurer can only really be assessed when it comes to paying out claims. I've been with Insurance Emporium for many years and they don't mess about when it comes to settling vet bill claims. Keep up the good work Reviewed on: 31st July 2023

Horse insurance

Amazing service would never change insurance companies always helpful Reviewed on: 31st July 2023

Paid fast

Good customer service and paid fast Reviewed on: 31st July 2023

They are truly the most amazing company you when I needed them for my two horses they were there to support me

Horse emporium were so brilliant they. saved my horses from being put down when they were not well and without stress .They took all the pressure from my life paid the vets without delay . Without them I would not have my beautiful horses now so a huge thank you Reviewed on: 31st July 2023

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