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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.84 (5996 reviews)

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4.84

Based on 5,996 reviews, last reviewed 31st Jan 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5996)

Professional and prompt settlement of claims

We have two dogs insured. Maddie has needed to claim on a number of occasions and there has been good service Reviewed on: 31st July 2023

Impressive response

Very helpful staff, quick turn around of claims and no haggling. Reviewed on: 31st July 2023

horse insurance

The monthly payments are the most reasonable I could find and when speaking with staff they have always been friendly and helpful.The claim process was quick and easy right from the start. I was kept up to date with how my claim was progressing throughout the full process. Reviewed on: 31st July 2023

Great service

Excellent service for my older cats - they insured us when other companies would not. Easy to deal with when a claim was submitted, I knew exactly what was covered and what was not and payment was made promptly without fuss. Reviewed on: 31st July 2023

Ecscellent

Allways handy and helpful assisstants Reviewed on: 31st July 2023

Proper

Simply the Best. Good customer service. Reviewed on: 31st July 2023

Easy to sign up to

I got the insurance For what I needed It was very good valour Nice and easy to use the web site seems great Reviewed on: 31st July 2023

Definitely recommend!

Great company and cover for a very good price! Always been super helpful with any questions and got back to be really quickly via email. Never had any issues with paying out either. Highly recommend Reviewed on: 31st July 2023

Fantastic service

I have 4 pets insured and have twice had to make a claim. Amazing customer service - so efficient and professional. Have often recommended Insurance Emporium to friends Reviewed on: 31st July 2023

Great service at a great price

Being new to horse ownership, insurance was a little daunting but Insurance Emporium made it easier Reviewed on: 31st July 2023

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