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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.68 (5996 reviews)

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4.68

Based on 5,996 reviews, last reviewed 23rd Sep 2026

100% increase in 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Affordable and reliable Very affordable pet insurance with plenty benefits. It's my second time being a customer of theirs and they continue to offer suitable, affordable and... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

Would give a 0 star if I could. Would give a 0 star if I could. Very misleading company. Went to make a claim today however was told they Sent a ‘renewal’ in january that looked noth... Read more Reviewed on: 23rd September 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

The Insurance Emporium Pet insurance reviews (5996)

Review of the The Insurance Emporium, Pet insurance:

the Insurance Emporium there is no issues

When dealing with the Insurance Emporium there is no issues with covering the costs of our dog Jack's treatment. Which is not the most expensive but we know it is genuinely covered. Reviewed on: 10th July 2024

Never had a problem with them.

Never had a problem with them. Everything I needed help with was dealt with in a professional manner. Very prompt response and always kind and helpful. Reviewed on: 31st July 2024

Great service

I have to claim once every couple of years for cardiology scans and the refunds are sent through very quickly. never had any problems Reviewed on: 31st July 2024

Always fast knowledge contact with staff

Always fast knowledge contact with staff Reviewed on: 31st July 2024

Excellent, cheap cover!

The insurance emporium provides fantastic cover for my dog at a really reasonable price. Customer service has always been very fast and very friendly. I can’t imagine using any other insurance company for my dog! Reviewed on: 31st July 2024

It was easy to make a claim

It was easy to make a claim and was able to get everything sorted very quickly. One thing that could be improved is they didn't contact me to let me know my policy was not on auto renewal, so it just lapsed and I didn't even know. However, I feel like they are dependable as far as claims results. Reviewed on: 31st July 2024

Looking for Cat Insurance

I was looking for Insurance for my cat with great benefits that would cover him for a lifetime. The Insurance Emporium were recommended as being both cost effective and beneficial. I recommended them to my older sister who was previously covered by a competitor and she was shocked by how great the cover is! Reviewed on: 31st July 2024

Good pet insurance

Straightforward and easy to contact Reviewed on: 31st July 2024

A great service.

A great service. The process of setting up is easy and everything is clear to understand and the website is easy to navigate Reviewed on: 31st July 2024

Simply one of the best!

I’ve been with The Insurance Emporium for a number of years and had a number of claims which have been dealt with quickly and with no problems. I have recommended this provider many times to friends and family as they are one of the best insurance providers around. Reviewed on: 31st July 2024

good value and a well known brand

good value and a well known brand Reviewed on: 31st July 2024

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