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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.84 (5996 reviews)

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4.84

Based on 5,996 reviews, last reviewed 31st Jan 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5996)

Down to earth voice at end of the phone

I like being able to speak to humans and at the insurance emporium nothing is ever too much trouble Reviewed on: 31st July 2023

Thoroughly Recommended

A very efficient pet insurance company, always quick with their replies and Payments, unlike other companies. Reasonable priced insurance too. Reviewed on: 31st July 2023

No hassle, great service

Had my cat insured with TIE since he was a kitten, when we needed the insurance because he got an unexpected problem that needed investigation I phoned their customer service and they were very friendly and helpful. The costs were covered with no hassle and it took a big chunk of worry out of my mind so I could focus on my cat. Reviewed on: 31st July 2023

Fantastic horse insurance provider

Fantastic cover for my 2 horses with many options to suit your needs to ensure your animals have the right cover. We love our horses like family and the cover ensures their health and safety. Reviewed on: 31st July 2023

Excellent pet insurance

Very efficient service. Made 2 claims now and they were dealt with very quickly and also hasn't impacted the cost significantly. Reviewed on: 31st July 2023

Very good company

Easy to communicate, friendly call centre staff. Reviewed on: 31st July 2023

Best insurance

I never had any bad experience with emporium. They have always been very helpful Reviewed on: 31st July 2023

No fuss claims process

Had an cruciate ligament issue resolved for my golden retriever through pet insurance with the insurance emporium. As the overall bill was over £4k I was expoecting a battle to claim my money back. I was dreading it , to be honest, but the process was simple and transparent with monies repaid in good time. Will continue to keep my business with this company, Reviewed on: 31st July 2023

Great value

Really competitive price - great value Easy to navigate website Reviewed on: 31st July 2023

great pet insurance

Emporium have always be great for all pets insurance and are competitive on price Reviewed on: 31st July 2023

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