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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.84 (5996 reviews)

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4.84

Based on 5,996 reviews, last reviewed 31st Jan 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

The Insurance Emporium Pet insurance reviews (5996)

Review of the The Insurance Emporium, Pet insurance:

Good value quality pet insurance

Good value quality pet insurance in what is a very expensive and complicated area Reviewed on: 31st July 2024

Easy and professional

Very easy company to deal with. Very professional at every point of contact. Reviewed on: 31st July 2023

Affordable and reliable

They make insuring an easier, more straight forward business. Reviewed on: 31st July 2023

Easy to use

Easy to sign up, good value, reliable. They do a great job. I would recommend to others. I haven't yet had to claim anything but they seem to be a fair and good company. Reviewed on: 31st July 2023

Top pet insurer

I have been with this provider for a few years now as every year I receive a competitive quote compared to other insurance providers Reviewed on: 31st July 2023

Excellent

Excellent all round product and service. Always helpful. Reviewed on: 31st July 2023

Can't fault it

Clear communication, timely updates, consistent. Thank you! Reviewed on: 31st July 2023

Pet Insurance

It was so easy to work with The Insurance Emporium when he had to put a claim in for our pet dog. Nothing was too much for them and it was super quick to reclaim. Reviewed on: 31st July 2023

Bella is safe

open & friendly service received Reviewed on: 31st July 2023

Best Customer Care

Very professional, clear understandable communication.Advisors are friendly .Prossesing times are quick and paperwork is not complicated.Great monthly rates .Just The Company you can trust.Pleasure to deal with . Reviewed on: 31st July 2023

SCAMMERS

DOG WENT IN TO EMERGNCY NIGHT VETS AS DOG YELPED SO TOOK HER IN AND SHOWED VETS I HAD PET INSURANCE AND WHEN WE CLAIMED ON PET INSURANCE WITH EMPORIUM THEY WENT NO AND REFUSED TO PAY OUT WHEN I AM PAYING PRIMEUM £500 A YEAR DO NOT GO HERE Reviewed on: 31st July 2023

Reply from The Insurance Emporium Good morning, We're sorry to learn of your concerns with your recent claim. Without sight of the claim it's not possible to detail why the claim was not accepted, however, you should have received an email from our claims department explaining why. If you consider the decision was incorrect please contact us to discuss the matter; you can email us at [email protected] and a member of our Customer Experience Team will be in touch. Kind Regards, Joe The Insurance Emporium Response date: 1st August 2023

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