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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.76 (5995 reviews)

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4.76

Based on 5,995 reviews, last reviewed 25th Aug 2026

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Affordable and reliable Very affordable pet insurance with plenty benefits. It's my second time being a customer of theirs and they continue to offer suitable, affordable and... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

DO NOT USE THIS COMPANY FOR PET INSURANCE. DO NOT USE THIS COMPANY FOR PET INSURANCE. I had a long battle with this company, essentially my dog requires an urgent operation and they cancelled... Read more Reviewed on: 25th August 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5995)

Best Customer Care

Very professional, clear understandable communication.Advisors are friendly .Prossesing times are quick and paperwork is not complicated.Great monthly rates .Just The Company you can trust.Pleasure to deal with . Reviewed on: 31st July 2023

SCAMMERS

DOG WENT IN TO EMERGNCY NIGHT VETS AS DOG YELPED SO TOOK HER IN AND SHOWED VETS I HAD PET INSURANCE AND WHEN WE CLAIMED ON PET INSURANCE WITH EMPORIUM THEY WENT NO AND REFUSED TO PAY OUT WHEN I AM PAYING PRIMEUM £500 A YEAR DO NOT GO HERE Reviewed on: 31st July 2023

Reply from The Insurance Emporium Good morning, We're sorry to learn of your concerns with your recent claim. Without sight of the claim it's not possible to detail why the claim was not accepted, however, you should have received an email from our claims department explaining why. If you consider the decision was incorrect please contact us to discuss the matter; you can email us at [email protected] and a member of our Customer Experience Team will be in touch. Kind Regards, Joe The Insurance Emporium Response date: 1st August 2023

Great Service

I have held Pet insurance for a number of years now for various cats. Unfortunately I've had to claim for two incidents where my cats suffered a broken leg. Thank God I had pet insurance from the Insurance Emporium. The bills quickly mounted up to a significant sums but the claims process was straight forward and payout was very quick once all the required paperwork was in. The customer service was great. Can't fault you Insurance Emporium. Keep up the good work! Reviewed on: 31st July 2023

Wonderful and professional experience

Always happy with Emporium’s service! Highly recommend! Reviewed on: 31st July 2023

Love that you can speak to a vet right away

Value for money. . Call and speak with someone right away. Using there app you can see and speak with vet right away Reviewed on: 31st July 2023

Swift and no quibble

Having worked in insurance for over 30 years I am pretty picky over who I place my insurance with. I have been very impressed with how quick my pet claims have been settled and with no hassle which made a stressful time just that bit easier - highly recommend! Reviewed on: 31st July 2023

Very pleased with this company

Grest service. Overall they are a great provider. Reviewed on: 31st July 2023

Simple claims

Great claims and cover for pony with ulcers... Who is now back to his old self Reviewed on: 31st July 2023

Friendly insurance

Excellent service and easy to deal with. Always a friendly service Reviewed on: 31st July 2023

Sharpei

Very good price for this breed of dog Reviewed on: 31st July 2023

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