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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.84 (5996 reviews)

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4.84

Based on 5,996 reviews, last reviewed 31st Jan 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

The Insurance Emporium Pet insurance reviews (5996)

Review of the The Insurance Emporium, Pet insurance:

Good value quality pet insurance

Good value quality pet insurance in what is a very expensive and complicated area Reviewed on: 31st July 2024

Highly recommended

Friendly knowledgeable customer services Reviewed on: 30th September 2022

Great pet insurance.

I have had no issues with my insurance… When I had to claim for Armani it was simple and they did not quibble or drag things out. It was an emotional upsetting time and to know that I had insurance that alleviated financial pressure at such a time was reassuring & also the person that I spoke to showed genuine concern with regards to my pet. Reviewed on: 30th September 2022

Good value insurance

Good value insurance providing good cover. Reviewed on: 29th September 2022

Easy to understand

Easy to understand wording, very reasonable prices Reviewed on: 29th September 2022

Exceptional Service

I Have found them efficient and understanding. Clear to explain what is covered and quick to settle a claim. Reviewed on: 29th September 2022

great

very easy to deal with and paid out no problem staff are very kind and helpful easy to talk to about anything would definitely recommend using pet insurance with them Reviewed on: 29th September 2022

Great company, with great service

always very quick to respond to queries, via emails or via phone. Been with this insurer for years... highly recommend. Reviewed on: 29th September 2022

Brilliant Company To Deal With

We've unfortunately had a few issues with our Whippet and they have been brilliant at handling our claims and giving advice. Reviewed on: 29th September 2022

Outstanding service

I had cause to speak to customer service several times over a really stressful time about my dog and companion. The advice and service was second to none and the service agents were very compassionate and understanding, this is the type of service you need when your pet is not well. Unfortunately some months later my border terrier died and I was totally heart broken. The care and compassion from the first phone call to the last was 100% compassionate. Thank you so much for your caring and understanding manner. Reviewed on: 29th September 2022

Better than the rest

I started with Insurance Emporium almost 4 years ago. The insurance price was competitive and as I had heard plenty of horror stories about other insurance companies putting up premiums by a considerable amount each year, thought I would try a company I had not heard of. I have been very surprised by how good a company this is. Whenever I have contacted them the response has been prompt and if necessary new documents have been issued. Whenever anyone asks about pet insurance I always recommend Insurance Emporium, either on social media or face to face. I am that happy with the company and how it works for me, when I purchased another dog I did not hesitate to contact them to insure her. I had spoken with a staff member about a month before my new purchase just to check what I would need to do. She talked me though my options clearly, also advising when I could insure my new dog from. I decided to wait until I had picked up my new dog before phoning to insure. The staff member I spoke with was polite and very helpful. We went through all the relevant information and linked my new purchase to my existing record. I was advised the paperwork may take a few days to appear on my record but it was there within hours. This company puts its customers first and has obviously got the ethic right in how to deal with their customers. Long May that remain. Reviewed on: 29th September 2022

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