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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.68 (5996 reviews)

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4.68

Based on 5,996 reviews, last reviewed 23rd Sep 2026

100% increase in 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Affordable and reliable Very affordable pet insurance with plenty benefits. It's my second time being a customer of theirs and they continue to offer suitable, affordable and... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

Would give a 0 star if I could. Would give a 0 star if I could. Very misleading company. Went to make a claim today however was told they Sent a ‘renewal’ in january that looked noth... Read more Reviewed on: 23rd September 2026

Read all reviews See your review

About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

The Insurance Emporium Pet insurance reviews (5996)

Review of the The Insurance Emporium, Pet insurance:

the Insurance Emporium there is no issues

When dealing with the Insurance Emporium there is no issues with covering the costs of our dog Jack's treatment. Which is not the most expensive but we know it is genuinely covered. Reviewed on: 10th July 2024

Easy site to use

Easy website to use, so far no problems. Reviewed on: 30th July 2024

The best insurance company for my horses

I have two horse policies with The Insurance Emporium and the customer service has been excellent. They pay out in a very timely manner, communicate on email and always answer the phone when I have a question and they have very competitive rates. I’m very pleased. Reviewed on: 30th July 2024

Friendly service

They have always answered any queries politely and professionally whilst providing the information requested. Friendly staff. Prompt payments when I have made a claim Reviewed on: 30th July 2024

My dog was diagnosed with prostate tumour, excellent...

My dog was diagnosed with prostate tumour, excellent support provided through illness and demise. Reviewed on: 30th July 2024

When no there company would insure my dog even thoug...

When no there company would insure my dog even though she isn't an xl bully breed, this company did. They are amazing Reviewed on: 30th July 2024

Always helpful and polite.

Always helpful and polite. Excellent value for money. With every thing going up elsewhere my pet insurance went down ! What a breath of fresh air. ! To all the team….well done keep up the great work. Reviewed on: 30th July 2024

No value for money

Unfortunately my puppy has suffered issues (none genetic or predisposed) and I have paid over £3000. Claiming on insurance I have received less than my premium back. Not sure why I got insurance. Reviewed on: 30th July 2024

Efficient, reliable and supportive

Efficient when dealing with claims or information and very friendly and helpful on the phone. I had never put in a claim before and they took me through the whole process step by step. When reviewing my renewal they were happy to look where savings could be made whilst not losing important cover for my horse. Reviewed on: 30th July 2024

The best quote for my 7 year old dachshund.

The best quote for my 7 year old dachshund. Insurance sky rockets after 7 and insurance emporium gave me the best deal, up to 40% less than other insurance brokers. Reviewed on: 30th July 2024

Best value for money I've found

Best value for money I've found, I've not had to make any claims yet (thankfully) but the price per month is very reasonable for good coverage. I've recommended to friends and family who are also using the insurance emporium. Reviewed on: 30th July 2024

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