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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.84 (5996 reviews)

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4.84

Based on 5,996 reviews, last reviewed 31st Jan 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

The Insurance Emporium Pet insurance reviews (5996)

Review of the The Insurance Emporium, Pet insurance:

Good value quality pet insurance

Good value quality pet insurance in what is a very expensive and complicated area Reviewed on: 31st July 2024

Amazing service

Team is Always available to answer any queries Reviewed on: 23rd September 2022

Quick service

Everytime I’ve got in contact with insurance emporium regarding a claim, it gets sorted very quickly and easily. I really appreciate how much help they’ve been to me financially, allowing me to provide the best care for my little dog. Reviewed on: 23rd September 2022

Quick response

My pet has had some major issues which are still ongoing very stressful for us all but the Insurance Emporium have worked quickly to support us with covering vet costs Reviewed on: 23rd September 2022

Fast and friendly help

Emporium have been able to facilitate payment to my Vet directly which has been very helpful especially for some treatments which have been substantial in cost. They've acted quickly and efficiently and have always been very friendly and courteous to deal with Reviewed on: 23rd September 2022

Same cover but cheaper premiums.

Same cover as many of the other leading companies but much cheaper premiums. Always ready to advise over the phone, when needed, which is a great help. Reviewed on: 23rd September 2022

Amazing personal service

I have taken pet insurance for the last few years and when I had to claim I found this trouble free and the canny fault the service in any way - it’s also great value for money! Reviewed on: 23rd September 2022

Customer service

This company is so easy to deal with and always helpful. The claims are always dealt with quickly. Reviewed on: 23rd September 2022

great company

I have had to make a couple of claims, sadly, and I Emporium made the situation straightforward and easily settled. More recently, I had to make a claim and although the claim was not honoured, the letter with explanation was sympathetic and understanding. Reviewed on: 23rd September 2022

Consistent and fair

Always been fair and supportive. Good value and great customer service Reviewed on: 23rd September 2022

No quibble prompt payment

Unfortunately we have had to make a number of claims for our labrador. Each time the claim has been dealt with quickly and efficiently with prompt payout. Even better the premium has stayed consistent each year with only a standard percentage increase. Would def recommend Reviewed on: 23rd September 2022

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