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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.68 (5996 reviews)

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4.68

Based on 5,996 reviews, last reviewed 23rd Sep 2026

100% increase in 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Affordable and reliable Very affordable pet insurance with plenty benefits. It's my second time being a customer of theirs and they continue to offer suitable, affordable and... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

Would give a 0 star if I could. Would give a 0 star if I could. Very misleading company. Went to make a claim today however was told they Sent a ‘renewal’ in january that looked noth... Read more Reviewed on: 23rd September 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

The Insurance Emporium Pet insurance reviews (5996)

Review of the The Insurance Emporium, Pet insurance:

the Insurance Emporium there is no issues

When dealing with the Insurance Emporium there is no issues with covering the costs of our dog Jack's treatment. Which is not the most expensive but we know it is genuinely covered. Reviewed on: 10th July 2024

Excellent staff knowledgebl ePhone answered qickly

Excellent staff knowledgeblePhone answered qickly Reviewed on: 30th July 2024

Any claims I've had have been dealt with quickly and...

Any claims I've had have been dealt with quickly and without stress. I am informed of the progress regularly. When phoning usually speak to a human straight away. Reviewed on: 30th July 2024

Excellent service, very competitive and very underst...

Excellent service, very competitive and very understanding when making a claim Reviewed on: 30th July 2024

Always helpful and fast service.

Always helpful and fast service. Good value for money. Reviewed on: 30th July 2024

Very easy to deal with regarding claims

Very easy to deal with regarding claims Reviewed on: 30th July 2024

Great responsive team with expert support

Great responsive team with expert support Reviewed on: 30th July 2024

Great customer service, listened, and tried to help.

Great customer service, listened, and tried to help. Were also very empathetic to loss of pet. Would definitely recommend to others. Reviewed on: 30th July 2024

An unusual request !

Extremely helpful when trying to insure a new born foal, good product and one of a few providers Reviewed on: 30th July 2024

Very easy to set up and manage policies.

Very easy to set up and manage policies. Great value for money Reviewed on: 30th July 2024

We Won’t Ever Change To Anyone Else!

We have found our Insurance Emporium Pet Insurance experience to be professional and efficient throughout, which is exactly what you need when you are in the middle of a crisis involving your pet which of course is one of your family. Empathic and swift whilst retaining a high standard of customer service at all times. We love them! Reviewed on: 30th July 2024

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