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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.84 (5996 reviews)

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4.84

Based on 5,996 reviews, last reviewed 31st Jan 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

The Insurance Emporium Pet insurance reviews (5996)

Review of the The Insurance Emporium, Pet insurance:

Good value quality pet insurance

Good value quality pet insurance in what is a very expensive and complicated area Reviewed on: 31st July 2024

Great service!

They always respond quickly and clearly. Reviewed on: 23rd September 2022

Great company and amazing customer service

My little dog became very poorly, requiring surgery and ICU care, which was a very stressful time for all of us. I made the call and my emotions came flooding out, the gentleman on the phone was so kind and reassured me all would be taken care of, the forms were emailed to me and we had our payment within a month. So quick, seamless and professional. Reviewed on: 23rd September 2022

Excellent service and real value for money!

In these days of ever increasing costs it is really important to find a Pet insurance that does what it says! As we have 2 dogs it’s crucial that we have excellent cover and a no quibble service I would easily recommend them over the other big providers in the market place - well done! Reviewed on: 23rd September 2022

Easiest Insurance

I was recommended The Insurance Emporium by multiple family members and in turn I’ve recommended them to my friends! Was the easiest to set up, easy to get hold off when there was an account question (which was my fault), overall chuffed and wouldn’t go anywhere else. Reviewed on: 23rd September 2022

Brilliant cover

Great insurance at a very competitive price Reviewed on: 23rd September 2022

Incredible service when it's most needed

My puppy was diagnosed with a life threatening immune system failure. The Pet Emporium not only decided the claim in just a couple of days but they also kept me informed every step of the way. They are just amazing. Reviewed on: 23rd September 2022

Smart care for pets

Great understanding company willing to help Reviewed on: 23rd September 2022

Friendly staff at end of phone

As I am not too good on internet it’s comforting to know I can ring to sort out claims etc. Reviewed on: 23rd September 2022

The Insurance Emporium

Whenever i have had to make a claim they have always been very helpful,and never had to wait too long for them to sort out my claim. Reviewed on: 23rd September 2022

Excellent service

Theve been great I’ve 3 dogs so the cost of cover is high but this company have been great. Reviewed on: 23rd September 2022

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