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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.84 (5996 reviews)

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4.84

Based on 5,996 reviews, last reviewed 31st Jan 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

The Insurance Emporium Pet insurance reviews (5996)

Review of the The Insurance Emporium, Pet insurance:

Good value quality pet insurance

Good value quality pet insurance in what is a very expensive and complicated area Reviewed on: 31st July 2024

Excellent service

No quibbling, prompt payment straight into bank account. Very pleased. Reviewed on: 6th September 2020

Great phone service

I was away when we needed to update our pet insurance. The operator was very friendly, talked through options patiently and put together a policy which fit our requirements perfectly. Documents arrived when advised. Reviewed on: 6th September 2020

Instant payout for vet fees with no quibbles

My cat was extremely ill & required an operation & ongoing treatment. They paid the vet instantly with no quibbles & when he sadly passed away paid his death benefit to me, again immediately with no quibbles. Made a distressing time a lot easier without having to worry about how to pay for his treatment etc. Reviewed on: 5th September 2020

Good value and easy to deal with

I’ve twice had to claim on Mike had insurance and the process has been very straightforward and I’ve twice had to claim on my card insurance and the process has been very straightforward and easy. This is an honest company that doesn’t increase the price dramatically every year when it comes to renewing. They keep their clients well-informed with just the right amount of emails throughout the year. Reviewed on: 4th September 2020

Lifetime Gold 5 stars does what it sayes

Very quick to return e-mails, within minutes. I'm very satisfied, thank them. Reviewed on: 4th September 2020

Always helpful

I have been with the insurance emporium for years and will never switch. Why would I? Good service and every year I save money :) Reviewed on: 3rd September 2020

PET INSURANCE

no hassle. good prices. excellent service Reviewed on: 3rd September 2020

Excellent Value

Excellent value and great service. Reviewed on: 3rd September 2020

Great insurance company

I unfortunately recently had to make a claim on my pet insurance. It was already a stress-full time but The Insurance Emporium made claiming an ease and dealt with my vets directly to avoid me being the middleman which had always frustrated me with previous insurance companies in the past. I hope that I would not need to claim again but I know that if I were too then it needn’t be a worry. Reviewed on: 3rd September 2020

Stress free claim

Unfortunately I had to make a claim as my dog injured her leg, however the insurance emporium made the whole claim process stress free. They worked with the vets directly so I was not involved and paid the vets directly so there was no need to worry about paying big vet bills. Reviewed on: 3rd September 2020

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