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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.86 (5995 reviews)

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4.85

Based on 5,995 reviews, last reviewed 5th Sep 2025

200% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Why bother with dog insurance with Emporium Having just lost my dog with a neurological ailment. Went downhill in hours, 2 emergency out of hours calls, to find Emporium will only pay out what... Read more Reviewed on: 9th June 2025

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

The Insurance Emporium Pet insurance reviews (5995)

Review of the The Insurance Emporium, Pet insurance:

the Insurance Emporium there is no issues

When dealing with the Insurance Emporium there is no issues with covering the costs of our dog Jack's treatment. Which is not the most expensive but we know it is genuinely covered. Reviewed on: 10th July 2024

Great customer service and a very straightforward in...

Great customer service and a very straightforward insurer. Happy customer. Reviewed on: 30th July 2024

Amazing service, policy and company!!

I have bothy dogs with emporium and they have both had to claim recently they are amazing customer service department and always kept me informed. The policy I have is also one of the best around and I should know as I work in the vet industry. Reviewed on: 30th July 2024

Very polite and easy to get hold of

Very polite and easy to get hold of Reviewed on: 30th July 2024

Good communication, excellent cover and price

Good communication, excellent cover and price Reviewed on: 30th July 2024

Excellent customer service.

Excellent customer service. Easy to view policy online very helpful and professional call centre staff. Reviewed on: 30th July 2024

Very reasonable and dependable provision for my pet...

Very reasonable and dependable provision for my pet dog! Reviewed on: 30th July 2024

I have been insuring my horse for 2 years with the i...

I have been insuring my horse for 2 years with the insurance emporium as I was recommended by a friend who had been using them for a few years with good service. I unfortunately have had to make three claims which were dealt with quickly & efficiently, with very helpfull staff, so would not hesitate to recommend this company. Reviewed on: 30th July 2024

User-friendly setup and customisation to our specifi...

User-friendly setup and customisation to our specific requirements have resulted in a seamless experience thus far. Reviewed on: 30th July 2024

Helping make claiming as stress free as possible

It’s always a worrying time when one of your pets are unwell, the pet emporium took the stress out of claiming making it easy and quick meaning all I had to do was worry about getting my pet well again Reviewed on: 30th July 2024

Great payout speed

I've been with Insurance Emporium for more than one year since our cat as a kitten and it's an understatement that he didn't cost a fortune both financially and mentally. Throughout the tough time the insurer has always been paying out as soon as they can, even when there's messup by the vet admin. Highly recommended. Reviewed on: 30th July 2024

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