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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.86 (5995 reviews)

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4.84

Based on 5,995 reviews, last reviewed 5th Sep 2025

200% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Why bother with dog insurance with Emporium Having just lost my dog with a neurological ailment. Went downhill in hours, 2 emergency out of hours calls, to find Emporium will only pay out what... Read more Reviewed on: 9th June 2025

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5995)

Super fast and efficient

The representative was very compassionate about the circumstances and the bill was settled very quickly after a couple of clarification questions. Thank you. Reviewed on: 30th July 2020

Paid out my claim with no issues

Losing a pet is hard. The insurance emporium paid out my claim and made the process stress free Reviewed on: 30th July 2020

Great value pet insurance

I have been with them for the past 3 years and no one can beat their prices. Which is good as I have 4 pets to insure. Their cover is also very good for the price. I also have horse rider insurance which is great too. Reviewed on: 30th July 2020

Does what it says on the tin

No hassles at all. Seem fine and we will renew when the time comes. Reviewed on: 30th July 2020

Horse insurance

So far a great experience and have paid out for my claims saving me a lot of money in long run. Really easy process and no issues Reviewed on: 30th July 2020

No hassle

Never had a problem claiming just a shame my vets won't take direct payments Reviewed on: 30th July 2020

Brilliant cover for our beloved pet!

Our pet got in a fight but it was no problem as we were able to use emergency vet and all went well :) reimbursed half the cost within a few weeks. Reviewed on: 30th July 2020

Kind customer service and efficient on claims

We first took insurance out with The Insurance Emporium in 2019 for our Frenchie. He needed inpatient care which we originally paid for. After putting a claim in with a lovely and sympathetic advisor, we were refunded within the next working week. On renewal in 2020 it had raised £500 for a single claim which was shocking. However because we were bringing home a second puppy the company insured both my pups for only a small increase from the single dog. Kind and understanding to situations. Although expensive than other insurers, they are quick to help in anyway possible be it advice, changing policy, renewal etc. Reviewed on: 30th July 2020

Gave me the best price and service

I have 4 cats and the cat that has a side issue was given excellent price and service Reviewed on: 30th July 2020

Brilliant and fast and easy payout .easy communication

Highly recomend very friendly easy transactions Reviewed on: 30th July 2020

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