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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.84 (5996 reviews)

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4.84

Based on 5,996 reviews, last reviewed 31st Jan 2026

100% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

The Insurance Emporium Pet insurance reviews (5996)

Review of the The Insurance Emporium, Pet insurance:

Great equine insurer

Feel everything I need is covered very easily for my horse with The Insurance Emporium Reviewed on: 7th September 2023

Why you need Pet Insurance.

Our three legged ShiTzu got run over in the local park of all places but the vets never gave up and healed her. If the Insurance Emporium had not paid the bills so promptly we would have lost our Pet. Insurance is a must and the Insurance Emporium is a must. Reviewed on: 30th July 2024

Responsive & friendly service.

Responsive & friendly service. Great value for money. Reviewed on: 30th July 2024

Wonderful insurance company.

Wonderful insurance company. Have insured our pets with them for many years and staff are friendly, helpful and responsive. Always polite and deal with requests quickly and efficiently. Thank you. Reviewed on: 30th July 2024

Good Value for money

Good Value for money, We have been with them since our first pet, still going strong. During the year, when not used, we were rewarded with discount for following year unlike others who increase the primiums every year. Reviewed on: 30th July 2024

Good prices but reduced claims

Good prices, good communications but a couple of errors and delays in claims. I have also found that claims send to bee reduced to others I have used in the post Reviewed on: 30th July 2024

First time customers

I sured both my labrador with them and it was no hassel at all got great cover at a great price and even got discount for been a new customer. It was a recommendation from my son who also insures his dog with them. They recently had to claim on their insurance and he said they were brilliant no issues at all and payed the bill with no argument fantastic Reviewed on: 30th July 2024

Been with insurance emporium for 8 years for pet ins...

Been with insurance emporium for 8 years for pet insurance,they've been brilliant every time I had to claim which was alot....quick payments made to the vets and very fair. Reviewed on: 30th July 2024

I’m a happy customer!

I am very happy with the services provided by the Insurance Emporium. I started paying the insurance for my cat when he was 2 years old and now he is going to be 8. I’ve never felt the need to move to another company. Reviewed on: 30th July 2024

Very easy to deal with, when we lost our dog a few y...

Very easy to deal with, when we lost our dog a few years ago, they were very sympathetic and took take of all the paperwork and vets fees, it was a tough time for us made a bit better by our insurers Reviewed on: 30th July 2024

Perfect from start to finish we our dog compassionat...

Perfect from start to finish we our dog compassionate and easy to get hold of Reviewed on: 30th July 2024

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