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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.79 (5994 reviews)

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4.79

Based on 5,994 reviews, last reviewed 16th Jul 2026

100% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Affordable and reliable Very affordable pet insurance with plenty benefits. It's my second time being a customer of theirs and they continue to offer suitable, affordable and... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

The Insurance Emporium Pet insurance reviews (5994)

Review of the The Insurance Emporium, Pet insurance:

the Insurance Emporium there is no issues

When dealing with the Insurance Emporium there is no issues with covering the costs of our dog Jack's treatment. Which is not the most expensive but we know it is genuinely covered. Reviewed on: 10th July 2024

Prompt, efficient and value for money

A reasonably priced insurance with prompt pay out, no quibbles. We have now lost any future claims for that condition but it is the policy. Reviewed on: 25th July 2019

Great value for money

Had to make a claim, dealt with superfast with no arguments, I am only in my second year with this company, wish I had known about them years ago. Reviewed on: 25th July 2019

Excellent service from start finish

A refreshing change from when I’ve made other insurance claims in previously Highly recommend Emporium Reviewed on: 25th July 2019

Efficient

This company gives a prompt service, very good to deal with Reviewed on: 25th July 2019

First class settlement

When we needed to make a claim for our dog following cruciate ligament surgery the ease of claiming and service was outstanding. Claim process simple and settlement within 10 days. Outstanding Reviewed on: 25th July 2019

Fast and stress free

Faat service and think it only took about a week from claim to a message saying it was going to be paid ! Reviewed on: 25th July 2019

Claim for emergency surgery on my pet

Can not recommend enough Quick helpful response Always on hand to help Reviewed on: 24th July 2019

Easy to use,efficient and customer friendly

Have often heard tales of how difficult insurance companies can be to deal with. Not this one they are professional, efficient and customer friendly, expressing sorrow at the loss of our beloved pet Reviewed on: 24th July 2019

Claim

Unfortunately my pet had to have an operation which cost quite a lot thank god I had emporium pet insurance,they helped us with the process of making a claim and paid out very quickly. Reviewed on: 24th July 2019

Helpful, Understanding

I have found the people at The Insurance Emporium to be very helpful, understanding and sympathetic when speaking to them, they try their best to resolve any queries. I would definitely recommend. Reviewed on: 24th July 2019

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