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The Insurance Emporium: Pet Insurance reviews

Name: Pet Insurance
Rating: 4.86 (5994 reviews)

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4.85

Based on 5,994 reviews, last reviewed 9th Jun 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

The best insurer I've come across The best insurer I've come across Reviewed on: 20th November 2024

Latest lowest rating:

1

Why bother with dog insurance with Emporium Having just lost my dog with a neurological ailment. Went downhill in hours, 2 emergency out of hours calls, to find Emporium will only pay out what... Read more Reviewed on: 9th June 2025

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About this product

Are you looking for a new pet insurance provider? Check out our Insurance Emporium pet insurance reviews to find out if it's the right provider for you.

Insurance Emporium offers pet insurance policies for cats and dogs, with senior policies available for pets more than eight years old. Choose from a range of limited policies to only pay for what you need. For example, you may choose an accident only policy, or a public liability only policy. There are also more inclusive policies that cover your pet from a wider range of risks.

Does Insurance Emporium sound like the right insurer for your pet? Find out more about the provider and its policies by reading our reviews. Learn which policy customers chose and how secure it’s proved to be. Find out more about Insurance Emporium’s customer service and claims process. Learn how safe policyholders feel that their pets are under their policy. Read our Insurance Emporium pet insurance reviews today.

Have you had a pet insurance policy with Insurance Emporium? Tell us what animal you have and which policy you chose. Were you satisfied with your choice of policy and do you feel as though your pet is well protected? Have you made a claim, and if so, how well was it handled? Would you recommend Insurance Emporium to your family and friends? Whether good or bad, write an in-depth Insurance Emporium pet insurance review today.

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The Insurance Emporium Pet Insurance reviews (5994)

Greate experience start to end

The entire process was a great experience - from getting a quote to receiving a cheque in the post. The claim submission to the payout took less than a week, and the payout decision was fair and courteous. The only two improvements I can think of are: the submission form - it required a lot of duplicate info entry, and the payout via cheque, not BACS, but I'm getting too picky, really :) Reviewed on: 22nd July 2019

Quick Service

My claim was dealt with super speedily. I still had a fair amount to pay out that wasn’t covered, but it’s really helped out a lot. I like having the peace of mind that existing conditions will continue to be covered. I would recommend The Insurance Emporium, especially for someone with an older cat. Reviewed on: 22nd July 2019

Brilliant company

I have used this insurance company for a good few years now for my horses and had to sadly make two claims but they have been extremely helpful and I haven't had any problems at all. I recommend them to my daughter for her cat for her insurance. Would highly recommend them to everyone xx Reviewed on: 20th July 2019

Effective cover, easy claim

When you pet needs treatment it is bad enough but great to know your covered so the cost will be capped at the excess you agreed when buying the insurance. Claiming the refund was easy as downloading the form and filling in my details then giving it to the vet. As soon as the treatment was complete the vet sent off the claim and they quickly refunded my money. It is what I expected but always good to know it worked smoothly. Reviewed on: 18th July 2019

Easy to claim

I had to make a claim for my dog. The process was easy and paid really quickly too. Reviewed on: 18th July 2019

Quick and easy

Unfortunately I’ve had to make a few huge claims for my dog and Emporium have dealt with it quickly and the whole method has been really simple Reviewed on: 18th July 2019

Fast, Easy Claim

Had to make a claim for unexpected vet bills. I found the claim process very easy, staff were polite and helpful and the process was very quick. Only taking a couple of week from paperwork been filled in to money in my account. Reviewed on: 18th July 2019

Great company

With losing my pet and spending over a thousand on vet bills to try save her, I was pretty warn out and wasn’t thinking straight. My experience with insurance emporium was excellent, they were compassionate and I only had one email to send with extra information. Thank you for making my claim smooth. Reviewed on: 18th July 2019

Top Cat!

Efficient and helpful - puuurrfffect! Reviewed on: 18th July 2019

Paws and pet owner friendly

After a stressful time at vets with our beloved pet .This insurance was extremely easy to access , from ringing and speaking to a very polite and helpful advisor to filling in the claim form . Claim was settled quickly and efficiently with regular updates . Definitely staying with this company and will be recommending to other pet owners Reviewed on: 17th July 2019

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