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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.86 (5995 reviews)

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4.84

Based on 5,995 reviews, last reviewed 5th Sep 2025

200% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Why bother with dog insurance with Emporium Having just lost my dog with a neurological ailment. Went downhill in hours, 2 emergency out of hours calls, to find Emporium will only pay out what... Read more Reviewed on: 9th June 2025

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

The Insurance Emporium Pet insurance reviews (5995)

Review of the The Insurance Emporium, Pet insurance:

the Insurance Emporium there is no issues

When dealing with the Insurance Emporium there is no issues with covering the costs of our dog Jack's treatment. Which is not the most expensive but we know it is genuinely covered. Reviewed on: 10th July 2024

Clear policy with no limits to one year for a specif...

Clear policy with no limits to one year for a specific illness. Excellent value for money and easy to navigate website. Reviewed on: 14th July 2024

First class service

First class - No fuss, quick reliable service and excellent value for money. Reviewed on: 14th July 2024

Easy process and good communication, thanks guys!

Easy process and good communication, thanks guys! Reviewed on: 14th July 2024

Helpful!.

Very helpful when using customer service. Efficient when processing claims Reviewed on: 14th July 2024

5* Insurance

By far the easiest insurance company I've dealt with. They've made the process for claiming on pet insurance the most sensible and fuss free, with very limited stress involved other than what's directly wrong with the animal. Reviewed on: 14th July 2024

Always friendly and helpful and easy to deal with.

Always friendly and helpful and easy to deal with. Reviewed on: 14th July 2024

New customer

I have only just signed up to them but the premiums are very reasonable with good terms. Reviewed on: 14th July 2024

All I have to do is pick up the phone or sent an ema...

All I have to do is pick up the phone or sent an email and iv got the help I need you can’t ask for better ! Reviewed on: 14th July 2024

Really good value for money and easy to claim.

Really good value for money and easy to claim. However, disappointed in how much I recently received after a claim. Reviewed on: 14th July 2024

Great customer service

All contact I have had with staff over the phone has been excellent. Everyone was polite, friendly and knowledgeable. Reviewed on: 13th July 2024

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