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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.68 (5996 reviews)

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4.68

Based on 5,996 reviews, last reviewed 23rd Sep 2026

100% increase in 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Affordable and reliable Very affordable pet insurance with plenty benefits. It's my second time being a customer of theirs and they continue to offer suitable, affordable and... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

Would give a 0 star if I could. Would give a 0 star if I could. Very misleading company. Went to make a claim today however was told they Sent a ‘renewal’ in january that looked noth... Read more Reviewed on: 23rd September 2026

Read all reviews See your review

About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

The Insurance Emporium Pet insurance reviews (5996)

Review of the The Insurance Emporium, Pet insurance:

the Insurance Emporium there is no issues

When dealing with the Insurance Emporium there is no issues with covering the costs of our dog Jack's treatment. Which is not the most expensive but we know it is genuinely covered. Reviewed on: 10th July 2024

The Insurance Emporioum have been excellent in deali...

The Insurance Emporioum have been excellent in dealing with our claims and have explained in great detail when we asked for information regarding any shortfall The settlements are fairly quick Reviewed on: 10th July 2024

Very straight forward process for gaining insurance

Very straight forward process for gaining insurance Reviewed on: 10th July 2024

Claimed and the process was so smooth

Claimed and the process was so smooth Reviewed on: 10th July 2024

Great service

All staff are very polite. Try hard to answer all questions and concerns. When making claim, it’s done promptly and finalised very quickly. Reviewed on: 10th July 2024

Support R us . . .

Have always been competitive value, given the personal touch and very supportive as our pets are our family. Reviewed on: 10th July 2024

Great service recent claim settled very quickly and...

Great service recent claim settled very quickly and easy to do Reviewed on: 10th July 2024

Well priced for the cover included!

I haven't had to claim luckily, but it's well priced for a good range of cover! Reviewed on: 10th July 2024

Always pay out quickly and very helpful customer ser...

Always pay out quickly and very helpful customer service. All staff are polite and friendly on the phone. Easy to access all files and documents on the website, wait times if I need to talk to an advisor are never too long. Reviewed on: 10th July 2024

A****** Customer Service

Their customer service team are extremely friendly and helpful. They don't try to upsell, just give you all the relevant information you need and the decision is down to the individual. Very positive experience. Reviewed on: 10th July 2024

Claims have been settled quite quickly and have had...

Claims have been settled quite quickly and have had no reason to fault the experience I have had . Reviewed on: 10th July 2024

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