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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.84 (5996 reviews)

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4.84

Based on 5,996 reviews, last reviewed 31st Jan 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

The Insurance Emporium Pet insurance reviews (5996)

Review of the The Insurance Emporium, Pet insurance:

Great equine insurer

Feel everything I need is covered very easily for my horse with The Insurance Emporium Reviewed on: 7th September 2023

Three pet greyhounds!

I have three pet greyhounds so insurance is important. I don't often make claims but when I've needed to, the claim form is easy to fill in, I hand it to my vet for them to add the medical information and payment is usually swift and quibble free. Reviewed on: 9th July 2024

Swift settlement

Had to claim after injury to horse, confirmation of payment swiftly received as were payment of the subsequent payments and no exclusions applied to future policy Reviewed on: 9th July 2024

Claim settled very quickly, great customer service,...

Claim settled very quickly, great customer service, would highly recommend Reviewed on: 9th July 2024

Good value for money

Good value for money and easy to have the insurance you need not just a package not suited Reviewed on: 9th July 2024

Smokeys' claims settled..

Smokey has had several injuries from misadventures and The Insurance Emporium have been very quick in settling the claims we have had to present. Reviewed on: 9th July 2024

Simple and easy to understand

Not made a claim yet taking out a policy and evaluating the benefits of each and the price was very easy and simple Reviewed on: 9th July 2024

They are very respectful and helpful

They are very respectful and helpful Reviewed on: 9th July 2024

Very efficient

They have paid my vets bills and answered any queries very quickly. Reviewed on: 9th July 2024

Always so helpful on the phone and always quick to d...

Always so helpful on the phone and always quick to deal with claims. Reviewed on: 9th July 2024

My claims are always dealt with swiftly, and I am ke...

My claims are always dealt with swiftly, and I am kept up to date with the progress of the insurance claim for my pet. Correspondence is clearly written and the process of claiming is simple and easy to understand . Reviewed on: 9th July 2024

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