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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.68 (5996 reviews)

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4.68

Based on 5,996 reviews, last reviewed 23rd Sep 2026

100% increase in 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Affordable and reliable Very affordable pet insurance with plenty benefits. It's my second time being a customer of theirs and they continue to offer suitable, affordable and... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

Would give a 0 star if I could. Would give a 0 star if I could. Very misleading company. Went to make a claim today however was told they Sent a ‘renewal’ in january that looked noth... Read more Reviewed on: 23rd September 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

The Insurance Emporium Pet insurance reviews (5996)

Review of the The Insurance Emporium, Pet insurance:

the Insurance Emporium there is no issues

When dealing with the Insurance Emporium there is no issues with covering the costs of our dog Jack's treatment. Which is not the most expensive but we know it is genuinely covered. Reviewed on: 10th July 2024

The staff are very knowledgeable and helpful.

The staff are very knowledgeable and helpful. They go above and beyond to assist. Reviewed on: 9th July 2024

Good value, very helpful and promptly settled claim

After needing to claim for thyroid issue with out cat, The Insurance Emporium have been quick to respond, very helpful when phoning to speak to customer service and also settled claim very promptly. Would recommend to anyone Reviewed on: 9th July 2024

Never had any issues, piece of mind and fairly priced.

Never had any issues, piece of mind and fairly priced. Good customer service. Reviewed on: 9th July 2024

Simple and quick .

Simple and quick .good communication easy to claim via vets . Reviewed on: 9th July 2024

Helpful at renewal

Always try and assist with the best renewal premium for my two dogs Reviewed on: 9th July 2024

All animals now insured with them

We initially had our two older ponies insured with The insurance Emporium we now have all our animals with them and have been pleased with the service they provide in every way. Reviewed on: 9th July 2024

Had no problem making claim for my dog.

Had no problem making claim for my dog. Able to claim through vet and i just paid excess. No issues at all Reviewed on: 9th July 2024

I have 2 animals under the insurance.

I have 2 animals under the insurance. Made 1 claim and it went through smoothly Reviewed on: 9th July 2024

Had a few claims for my dog and it’s always been han...

Had a few claims for my dog and it’s always been handled with professionalism and compassion. Good value for an excellent service Reviewed on: 9th July 2024

Great Personal Service

Always very easy to deal with, accessible via the phone and very helpful. Reviewed on: 9th July 2024

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