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The People's Pension: Workplace Pensions reviews

Name: Workplace Pensions
Rating: 1.98 (46 reviews)

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1.95

Based on 46 reviews, last reviewed 12th Jun 2025

100% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

22%

4 star

69%

Latest highest rating:

5

People pension is best handled pension for over 60th... People pension is best handled pension for over 60th and 70th Reviewed on: 12th June 2025

Latest lowest rating:

1

Still haven't had a small pot claim processed months... Still haven't had a small pot claim processed months after initially trying. The website form didn't work so they sent a paper form which took weeks t... Read more Reviewed on: 28th April 2025

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About this product

Read or write The People’s Pension workplace pensions reviews from the Smart Money People community. if you're considering using The People’s Pension, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a The People’s Pension workplace pensions customer in the past? Write a review today and help others!

The People's Pension Workplace Pensions reviews (46)

Review of the The People's Pension, Workplace Pensions:

Impossible to withdraw funds

After 6 months of trying to withdraw a small amount from a pension pot I have had to resort to approaching the FCA to complain about the disgraceful service. Repeated requests for information, birth certificates , blank cheques . They should be struck off. Reviewed on: 11th April 2022

Reply from The People's Pension We appreciate you taking the time to leave a review and give us feedback. We’re very sorry to hear that you’ve had such a negative experience with us. We’ll use your comments to help us improve our service. Response date: 19th July 2022

Awful performance

Just had my statement for the last year put in 5000 pounds these people are supposed to look after it and invest wisely but the have managed to lose the lot and more same as last year and charged me nearly a grand for the pleasure may as well shove it in the mattress as trust these clowns Reviewed on: 9th June 2023

Reply from The People's Pension Hi Steve, We’re sorry to hear that the value of your pension has fallen. We invest your money in a variety of things so it has a chance to grow over time, but like any other investment, this isn’t entirely risk-free. Over the short term, the value of your pension can go down as well as up. Over the long term, our investment professionals aim to grow your pot of money so it’s worth more than what you put in by the time you retire. Most of our members are automatically invested in our default fund when they join us. As members get closer to retirement it switches from riskier investments into less risky ones with the intention of reducing sudden drops in the value of their savings and protecting their hard-earned cash. If you’re invested in our default fund and are unhappy with its performance, you can choose one of our other funds. You can find out more about your investment options here. The People’s Pension, provided by People’s Partnership Response date: 17th July 2023

Hopeless.

Consistently giving back no returns . Reviewed on: 7th June 2023

Reply from The People's Pension Hi Kitttee, We regret to hear about your negative experience with us. We’d like to gain a better understanding of your comments so please email us at [email protected] to discuss further and we’ll do our best to address the issues you’ve faced. Response date: 8th June 2023

Withdrawal

On the 6 April I requested to withdraw part of my drawdown pension it took until the 19 April for them to decide they required proof of id which I emailed them immediately and to date 27 April I have not heard anything which I think is disgusting Reviewed on: 27th April 2023

Reply from The People's Pension Hi Gordon, We’re sorry to hear that you’ve had such a bad experience with us. We’d like to resolve this issue ASAP so please email us at [email protected] to discuss further and we’ll do our best to address the issues you’ve faced. Thank you. Response date: 28th April 2023

AVOID THIS PROVIDER

I am compelled to give this company a one-star rating, although I wish there was an option to rate them even lower. Their dishonesty knows no bounds - they have no qualms about inventing new procedures or fabricating false information just to move your funds to another provider. Despite my year-long efforts to transfer my funds, I have not made any progress. However, now that I have some free time on my hands, I am determined to lodge a formal complaint against them. Reviewed on: 11th April 2023

Reply from The People's Pension Hi there, Thank you for taking the time to leave a review and give us feedback. The People’s Pension is an authorised master trust. It’s recognised and approved by The Pensions Regulator and robustly run and governed with members’ best interests at heart, by independent trustees. We’d like to gain a better understanding of your comments so please email us at [email protected] so that we can resolve this for you. Response date: 12th April 2023

Cheap and trustworthy provider

I love this pension provider's low and fair fees. They do what's right for their members and are transparent. The website is easy to use with useful content, and the pension products are flexible. I really appreciate the "management charge rebate" Reviewed on: 10th April 2023

Reply from The People's Pension Hi Guillaume, Thank you for taking the time to leave a review and give us feedback. We use all comments to help improve our service for everyone. If there’s anything else we can do for you, please don’t hesitate to contact us. Response date: 12th April 2023

Pensions

Wow, I'm with this company, just recently signed up. Reading the reviews, well my faith in the company is floundering. I'm expecting a negative experience if I were to try and consolidate my pensions. People's pension, listen to your reviewer's, and build more trust and confidence. Don't seek to justify, seek to improve. Reviewed on: 26th February 2023

Reply from The People's Pension Hi Amanda, The People’s Pension is an authorised master trust. It’s recognised and approved by The Pensions Regulator and robustly run and governed with members’ best interests at heart, by independent trustees. You can find out more about us here - thepeoplespension.co.uk/about-us. Offering the best service, we can, is our top priority. We truly appreciate all feedback we receive and we’ll use your comments to help us improve our service. If you’d like to contact us further, please do so at [email protected] . Response date: 27th February 2023

Poor customer service

They held incorrect data provided by a 3rd party. I sent a copy of HMRC letter showing the correct details and they rejected the proof as it did not met there policy requirements. I rang them and they admitted there policy was flawed but refused to correct my details. They now want me to go through the complaint process which can take up to 8 weeks before it can be resolved. In the meantime my transfer out is being blocked which will most probably mean I will be financially disadvantaged. Which they feel is acceptable. Please do not use the company unless you do not need your pension income paid to allow you to pay your bills. Reviewed on: 21st February 2023

Reply from The People's Pension Hi Ian, We’re sorry to hear that you’ve had such a bad experience with us. We’d like to resolve this issue further so please email us at [email protected] to discuss further and we’ll do our best to address the issues you’ve faced. Response date: 27th February 2023

Best company ever

Professional , customer service. Recommend others as well Reviewed on: 18th February 2023

Reply from The People's Pension Hi Shams, Thank you so much for your kind review, we really appreciate it. Do get in touch if you have any further questions. Response date: 12th April 2023

Still waiting

I have filled in numerous forms as requested by them. I retired in November requested my pension pot before I retired and its now mid February still waiting and no contact from them for weeks. My other private pension has paid out, not quickly but its in my bank. I find proples pension are unresponsive, in no hurry to pay out what you and your employer have paid in. Would not recommend. Reviewed on: 17th February 2023

Poor Communication

I requested a withdrawal over three weeks ago. They emailed a question which I replied to and asked questions of my own. It took a further week before a reply. They now want all sorts of ID documents which they could have requested on my application. Very poor service and no consistency with point of contact. Reviewed on: 14th February 2023

Reply from The People's Pension Hi Mike, We’re very sorry you had such a negative experience with us. We’re required to perform a whole spectrum of controls and checks before claims can be completed. We are obliged to do so and our regulator demands it, and it’s the right thing to do. Regulators and providers alike exercise a very high level of caution when dealing with the claim of pensions. The process cannot be rushed and we must ensure that everything is present and correct. We must have, for example, all the completed paperwork and documentation that’s been asked for. This protects you, and us, from financial fraud. We urge you to contact us at [email protected] and a member of our team will be on hand to talk with you Response date: 27th February 2023

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