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The People's Pension: Workplace Pensions reviews

Name: Workplace Pensions
Rating: 1.91 (45 reviews)

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1.83

Based on 45 reviews, last reviewed 28th Apr 2025

No new 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

20%

4 star

71%

Latest highest rating:

5

Dependable, trustworthy, and efficient. Dependable, trustworthy, and efficient. Reviewed on: 4th September 2024

Latest lowest rating:

1

Still haven't had a small pot claim processed months... Still haven't had a small pot claim processed months after initially trying. The website form didn't work so they sent a paper form which took weeks t... Read more Reviewed on: 28th April 2025

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About this product

Read or write The People’s Pension workplace pensions reviews from the Smart Money People community. if you're considering using The People’s Pension, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a The People’s Pension workplace pensions customer in the past? Write a review today and help others!

The People's Pension Workplace Pensions reviews (45)

Review of the The People's Pension, Workplace Pensions:

Awful at paying out

I turned 55 in April.Applied for my small pot pension to pay for my wife to have foot surgery to alleviate her pain.I provided every document that was requested.Delays followed.Finally I was messaged to contact an 0300 telephone number.Except it doesn't work from Ireland.The UK open university 0300 does ,so clearly it's people's partnership have the problem.Thanfully my sister works in the industry and she found 01293 586666.I called and spoke to reception.She tried to transfer me to the small pots team ,before coming back and saying thry would not speak to me but wanted me to answer questions such as ,am I really me ,and was I taking my smallpot of my own free will.Bu****"it basically. They then waited twenty more working days and paid out with no further communication.No email or nothing.I can no longer get onto the portal either.I was paid out about 5 percent less than my illustration when I first requested my smallpot 3 months earlier.So I've seen the typical people's partnership response asking people to email them on this website.So my response is you have my details ,why don't you email me and I will take twenty working days to reply to you.Robert Cave Date of experience: 18 July 2024 Reviewed on: 19th July 2024

DO NOT INVEST

You will have great difficulty getting your money out terrible service no communication unless you go through a formal complaints route..internal admin errors galore and they will delay payment accordingly..not that they can sort out their own mistakes its a farce Reviewed on: 16th August 2022

Reply from The People's Pension Hi TJL, Your feedback will be passed on to our management team. In the meantime, I’d like to apologise for the negative experience you’ve had with us and urge you to contact us at [email protected] so that we can investigate further. Response date: 6th September 2022

rubbish company

trying to get YOUR money out is like braking into the bank of England, don't expect any fast pay outs it just ain't happening this needs reporting to the FCA or who ever deals with this Reviewed on: 15th July 2022

Reply from The People's Pension Hi Alan, Thank you for your feedback. We’d like to gain a better understanding of your comments so please email us at [email protected] so that we can resolve this for you. Response date: 19th July 2022

People Pension (B&CE)

Absolutely atrocious service waited six weeks for payment no further forward. During these six weeks markets dropped 2% -dont use Peoples Pension Reviewed on: 5th July 2022

Reply from The People's Pension Hi John, Thank you for taking the time to leave a review and give us feedback. We’re very sorry to hear that you’ve had such a negative experience with us. If you’d like to contact us further, please do so at [email protected]. Response date: 19th July 2022

Problems withdrawing money

Don’t be in a hurry to withdraw YOUR money as this company are a nightmare First of all they told me my employer had to finish paying contributions ( which is strange as I thought I could withdraw MY money at any time ? Then they told me I wasn’t the account holder despite giving them my account ref policy number to which you need username password and memorable word to access Still waiting for MY money Reviewed on: 1st July 2022

Reply from The People's Pension Hello Paul, Thank you for taking the time to leave a review and give us feedback. The People’s Pension is an authorised master trust. It’s recognised and approved by The Pensions Regulator and robustly run and governed with members’ best interests at heart, by independent trustees. We’d like to gain a better understanding of your comments so please email us at [email protected] so that we can resolve this for you. Response date: 19th July 2022

Impossible to withdraw funds

After 6 months of trying to withdraw a small amount from a pension pot I have had to resort to approaching the FCA to complain about the disgraceful service. Repeated requests for information, birth certificates , blank cheques . They should be struck off. Reviewed on: 11th April 2022

Reply from The People's Pension We appreciate you taking the time to leave a review and give us feedback. We’re very sorry to hear that you’ve had such a negative experience with us. We’ll use your comments to help us improve our service. Response date: 19th July 2022

Nightmare

Stay away, worst company, they will tell you anything to get you off the phone. Took them more than 2 months to give me my ( small pot ) money. I had to call 4 times spending hours on the phone and send emails also !!! Out Of Order Reviewed on: 28th March 2022

Reply from The People's Pension Hi Spiros, Thank you for your comments. We’d like to hear more about what we can do to improve our service. If you have the time, please email us at [email protected] so that we can discuss further. Response date: 19th July 2022

Avoid this company at all costs!!!

If I was able to do so, I would love to leave a minus review for this company. Earlier this year, I decided to consolidate my nine pensions into one pension. My pension transfer request was sent to this company, electronically, in January 2022 by my favoured pension company, Penfold. As off today, the 24th March 2022, my request has NOT been actioned... In complete contrast, the other eight pension providers, that I had pensions with, have all completed their pension transfers in a timely manner. Given that my The People's Pension fund value is only circa £300, I find this company's customer service frustrating/ disgusting in equal measure. To gap it all, after spending 25 minutes on the phone this morning, in an attempt to speak to the Pension Transfer Department, after being cut off once by the first Customer Service Representative that I spoke to, I am no further forward in having my pension funds transferred... Do yourself a favour if you are looking to set up a personal pension plan, avoid this company at all costs unless you want a lifetime of dealing with a company who does not value your business.... Reviewed on: 24th March 2022

Reply from The People's Pension Hello Paul, thank you for your feedback. We’re very sorry to hear that you’ve had such a negative experience with us. Please contact us at [email protected] so that we can investigate further and a member of our team will be on hand to talk with you. Response date: 19th July 2022

Trying to draw out

Absolutely the worse company I have ever dealt with I opted out due to me being off work sick and having lost my mum and brother in a short period of time as I’m casual I’ve no income so this as I’m 55 would be a great help but no it’s awful trying to get my own money back off them don’t answer emails then if they do bother to answer the phone it’s a call centre who just read what’s infront of them telling me I need to get my employer to confirm date my contributions ended which they have done 4 times keep telling me I need to wait till 22nd which I did last month it’s now wait till 22nd of this month warning to you all DO NOT use this company worst ever Reviewed on: 12th March 2022

Reply from The People's Pension Hi Jane, We’re sorry to hear that you’ve had such a bad experience with us. We’d like to resolve this issue further so please email us at [email protected] to discuss further and we’ll do our best to address the issues you’ve faced. Response date: 19th July 2022

Never Answer

Tried calling them, spend up to two hours on hold with no one answering. Definite scam. Reviewed on: 3rd February 2022

Reply from The People's Pension Hi Ernie, Thank you for taking the time to leave a review and give us feedback. The People’s Pension is an authorised master trust. It’s recognised and approved by The Pensions Regulator and robustly run and governed with members’ best interests at heart, by independent trustees. You can find out more about us here https://thepeoplespension.co.uk/about-us. If you’d like to contact us further, please do so at [email protected] . Response date: 19th July 2022

Looks after your pension

As this is my workplace pension provider, I did not get any choice in what it would be but I am thoroughly impressed with them. They're head and shoulders above some of the others I've had to use. Their website is intuitive and easy to use, the glidepaths are tailored to you and so far they have managed my money extremely well with significant returns for my investments. You're also able to change how your money is invested and other details yourself online without having to phone anyone up or go to a meeting which is always a plus. They do however also offer more hands on support if that's what you're after. Reviewed on: 17th January 2022

Reply from The People's Pension We hugely appreciate you taking the time to give us feedback and leaving such a positive review. Offering the best service, we can, is our top priority and to have it validated by our members is really rewarding. The People’s Pension is an authorised master trust. It’s recognised and approved by The Pensions Regulator and robustly run and governed with members’ best interests at heart, by independent trustees. Thank you again and we hope you have a lovely day. Response date: 19th July 2022

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