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Tide: Business Banking reviews

Name: Business Banking
Rating: 4.72 (5696 reviews)

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4.72

Based on 5,696 reviews, last reviewed 25th Mar 2026

300% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

89%

Latest highest rating:

4

great products and customer service great products and customer service Reviewed on: 25th March 2026

Latest lowest rating:

1

Awful experience I applied to tide with a £80 incentive offer. The account took 3 weeks to open. Support was non existent and after using the account for a few months,... Read more Reviewed on: 14th January 2026

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About this product

Want to read Tide Business Banking reviews from small business owners like you? Read them here on Smart Money People, where our community of reviewers share their experiences on things like charges on the account, availability of capital and customer service, and anything else to do with this innovative business banking account. Already used Tide's business banking account? Please post a quick review yourself, and help out other small business owners who are looking to decide if this is the right solution for their needs!

Tide Business Banking reviews (5696)

Review of the Tide, Business Banking:

Easy to use and great support

The app is really easy to use, the online platform is also very intuitive and for the few occasions I have had technical questions the team have come back to me and answered very quickly. Reviewed on: 7th April 2023

Please report Tide to Serious Fraud Office

Tide seems to be stealing and scamming hundreds of business customers out of their money. Closing accounts, freezing accounts and not returning funds. My account has been frozen 1 week now, and from reading reviews online it seems to be happening to hundreds of businesses who bank with Tide.co I have reported them to the: Financial conduct authority Financial Ombudsman Action Fraud Please everyone who is experience fraudulent activity from Tide.co please report to the Police/Action Fraud and open a case against them. This 'fake bank' is very very unsafe for business customers and hundreds of thousands of pounds have gone missing and never returned to customers. After conducting further research they also post fake reviews. Absolutely discusting organisation and the Police should investigate!!! Reviewed on: 22nd November 2022

Poor customer service and zero communication

I have spent nearly a month trying to contact and resolve an issue with Tide. Having sent over 10 emails and getting no response I would not encourage anyone to join , as when something goes wrong there is no way to get hold of anyone to help. Reviewed on: 15th November 2022

Very poor service

Would definitely not recommend tide banking to anyone! They asked me to prove 8 payments on my account which is fair however only giving me 3days to dig down my records to show proof, now owning a small business I am very busy and this was the least of my worries, because this information wasn't sent within the 3days they had froze my account no payments in no payments out!, I have now send all documents in and asked if they could review the email and unfreeze my account as this is essential to running my business. I had called tide business support multiple times for them to tell me they don't know anything about the case as it's not them dealing with it and it's another team I couldn't speak to anyone who could directly help me !! They have put on a freeze on my account for upto 30 business days untill they can confirm the information my question is why mail me giving me 3days to provide the information if it takes them 30 business days to review it!!! Will be closing my account and going with another provider do not bank with tide !! Reviewed on: 14th November 2022

AVOID! Stolen ours and other peoples money! Deleting customer comments off social media!

Appalling! Paused our business bank with no access to our money for weeks now. No reason for pause. Closed our account, no access to log in, no access to customer service. Deleting negative comments from all their social media. We are taking legal action to get our money back! Reviewed on: 26th October 2022

Shambolic service from the word go

Appalling service upon a communication pathetic never ever use this bank they haven’t a clue what they’re doing they should be written off once and for all I wouldn’t give him any stars if I had to leave me Reviewed on: 21st October 2022

Dont waste your money and time

Tide useless when it comes to communication and they paused my account with my business due tide my business has been effected badly . I wouldn't recommend tide to anyone even to my haters Reviewed on: 19th October 2022

Disgusting - Refusing to return my Stolen money

DO NOT USE- Scammers - disgusting excuse for a bank. My business account has been fraudulently used, it took them DAYS to actually respond to questions i was asking, you cant talk to anyone on the phone - chats only which they take days to respond to. Then - THEY HAVE REFUSED TO RETURN MY MONEY - As they claim i gave a code to the hackers ( i didn't) then closed the chat immediately, so i cant even respond to their rejection of my case. IF YOU WANT TO KEEP YOUR MONEY - DON'T USE THIS BANK. Reviewed on: 14th October 2022

WORST BANK TO WORK WITH

Hi IF ANYONE THINKING ABOUT OPENING A TIDE ACCOUNT DONT DO IT !!!! IV BEEN TRYING TO RESOLVE A PROBLEM IV HAD AND STILL NOT ONE PERSON GET BACK TO ME .! TIDE WORKERS HAD NO IDEA WHAT IS CUSTOMER SERVICE IS !!!! IF YOULL HAVE A PROBLEMS AND YOU WANT TO CONTACT WHIT TIDE TEAM GOOD LUCK TO YOUS PROBABLY %100 YOU WILL NEVER RESOLVE YOUR PRPROBLEMS !!’ DONT WASTE YOUR TIME OPENING A ACCOUNT WHIT THEM WORST BANK WORST CUSTOMER SERVICE I EVER EXPERIENCED MY ENTIRE LIFE JUST DONT DO IT !!!!! Reviewed on: 7th October 2022

Account closed without a reason

I had my account closed with 871 pounds without any reason then I waited for my money to be tranferred in my hsbc account as they asked for an alternative account. After 2 months I received a partial payment of 189 pounds from my money. I don't know where are the rest of my money as I can't acces Tide account anymore Reviewed on: 23rd September 2022

DO NOT BANK WITH THIS COMPANY

Disgusting “customer service” my account has been suspended for a week now! For no reason at all!! Provided all relevant information. No contact helpline I get the same ridiculous automated response like every review gets on here! I’m now having to contact the police to try and get this resolved. Seeing everyone else is having problems makes it very clear there is fraudulent activity. Some people have lost hundreds of thousands of pounds. The police or someone needs to do something about it! Avoid at all costs!!!!! Reviewed on: 20th September 2022

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