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Triodos Bank reviews

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Rated Excellent 4.93/5

Triodos Bank reviews

Verified business Last reviewed within 7 days British bank awards winner
  • Positioned as being a socially responsible organisation
    Positioned as being a socially responsible organisation
  • Provides green products to reduce environmental impact
    Provides green products to reduce environmental impact
  • Award winning organisation
    Award winning organisation
  • Fully digital service with no in-person branches
    Fully digital service with no in-person branches

Review summary

People rate this company as Excellent based on 17,216 product reviews

Average score of 4.93/5
5 star
94%
4 star
6%
3 star
0%
2 star
0%
1 star
0%
Reviews for Triodos Bank have trended negatively over the past 90 days

Triodos Bank shines for its genuine ethical banking, making it easy and reassuring to know your money supports positive causes. The app and online services are generally straightforward, with friendly, helpful staff who make banking feel personal. However, some find the fees a bit steep and wish transfers were quicker, while a few have had frustrating experiences with customer service and app glitches.

Positive themes

  • Triodos Bank’s ethical values make banking feel like a positive force for good.
  • Triodos Bank’s customer service is friendly and genuinely helpful when you need them.
  • The Triodos Bank app and online services are easy to use and reliable.

Negative themes

  • Some find Triodos Bank’s fees too high compared to other banks.
  • Transfers can be slow and some banking functions need improvement at Triodos Bank.
  • A few customers have had frustrating experiences with Triodos Bank’s customer service.
Summarised by AI
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About Triodos Bank

Triodos Bank was founded in 1980. With over 700,000 customers, it’s a European bank with offices in the Netherlands, Belgium, the United Kingdom, Spain and Germany.

Triodos Bank provide sustainable financial products to help customers use their money in ways that benefit people and the environment. Triodos Bank focuses activities across three themes: Environmental, Cultural and Social.

Triodos Bank offer personal current accounts, savings and investments and products for businesses and charities.

Triodos Bank at a glance

Contact details

Phone
0330 3550 355
Main address
Triodos Bank, Deanery Road, Bristol, BS1 5AS
Social media

Reviews for Triodos Bank

Showing 11 of 17216 company reviews Last reviewed within 7 days

Great to see that my funds are being used positively...

Ethical Investments 22nd March 2026

Great to see that my funds are being used positively - and making a return as well.

Rated Excellent 5/5
Read more product reviews

Fabulous customer service and outstanding ethical po...

Current account 22nd March 2026

Fabulous customer service and outstanding ethical policies.

Rated Excellent 5/5
Read more product reviews
  • 5/5

    Ethical and modern

    Above all I trust Triodos bank to operate in the most ethical ways possible. This, combined with a modern banking app that gives me a... Above all I trust Triodos bank to operate in the most ethical ways possible. This, combined with a modern banking app that gives me a brilliant user experience makes me a very happy customer. Read more Read less

  • 5/5

    No investment in weapons or fossil fuels

    I wanted a bank that doesn't invest in weapons or fossil fuels, because I care deeply that my money is never used to finance war,... I wanted a bank that doesn't invest in weapons or fossil fuels, because I care deeply that my money is never used to finance war, genocide, climate change and/or environmental destruction. I also don't want to support big bank monopolies and so, to me, the £3 monthly fee is reasonable and worthwhile if it helps keep small banks open and prevents investments in industries that do not align with my values. Read more Read less

    {"display":"Grace J","full_name":"Grace J","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current account
    Grace J 22nd March 2026
  • 5/5

    Best bank

    Most ethical bank out there, and they do what they say on the tin

  • 5/5

    Customer service is excellent and human centred

    The customer service on the phone is excellent. Everyone I have spoken to has been so human centred. When I say that I mean that... The customer service on the phone is excellent. Everyone I have spoken to has been so human centred. When I say that I mean that they are clear concise helpful understand that dealing with finances is stressful. I have always received a clear answer and helpful guidance to my questions. My online banking experience is also very straightforward. the format is clear and easy to use Read more Read less

    {"display":"Nicola ","full_name":"Nicola ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Online Saver
    Nicola 21st March 2026
  • 5/5

    I am pleased to have my money in an account with a b...

    I am pleased to have my money in an account with a bank that has high ethical standards.

    {"display":"Rhi Ev","full_name":"Rhi Ev","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current account
    Rhi Ev 21st March 2026
  • 5/5

    Glad to be banking with Triodos

    It is such a relief to know your money is being used to such a good purpose and Triodos keeps us fully informed of what... It is such a relief to know your money is being used to such a good purpose and Triodos keeps us fully informed of what those purposes are. The bank is careful to alert us to fraud. For me the most tremendous advantage is that somebody is always available when you telephone and they are always most professional, willing and helpful. I am in tremendous admiration of the whole setup and glad to be able to use the Bank. Read more Read less

    {"display":"Jenny B","full_name":"Jenny B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current account
    Jenny B 21st March 2026
  • 5/5

    Triodos are committed to environmental and community...

    Triodos are committed to environmental and community support.

    {"display":"asj","full_name":"asj","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Online Saver
    asj 21st March 2026
  • 5/5

    Triodos for Ethical Banking

    I love banking with Triodos bank as I feel confident that they will use my money wisely and ethically. Triodos current accounts are consistently at... I love banking with Triodos bank as I feel confident that they will use my money wisely and ethically. Triodos current accounts are consistently at the top of the Ethical Consumer table for the most ethical bank. Read more Read less

    {"display":"Guin","full_name":"Guin","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current account
    Guin 21st March 2026
  • 5/5

    Thank you Triodos!

    Switching to Triodos Bank has been one of the best decisions I've ever made. They offer great customer service: their online banking is reliable and... Switching to Triodos Bank has been one of the best decisions I've ever made. They offer great customer service: their online banking is reliable and easy to use and the one time I needed to call the helpline the person who picked up the phone helped me. But most of all, Triodos has given me the peace of mind of knowing that my money's being used to fund projects that make a positive impact on the world, not fossil fuels or bankers' bonuses. And that's priceless. Read more Read less

    {"display":"Ruth W","full_name":"Ruth W","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current account
    Ruth W 21st March 2026

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