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Triodos Bank reviews

Triodos Bank Logo
Rated Excellent • 4.93/5

Triodos Bank reviews

Verified businesses always have up to date contact details and can respond to reviews.

Verified business Last reviewed within 7 days

What is this award?

The British bank awards recognise outstanding UK financial services providers based entirely on customer feedback.  Winners are determined through verified customer reviews and must meet minimum participation thresholds, ensuring recognition reflects genuine customer experiences.

This company has won:

  • Best ethical financial provider 2025
See all awards Triodos Bank have won
British bank awards winner
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  • Positioned as being a socially responsible organisation
    Positioned as being a socially responsible organisation
  • Provides green products to reduce environmental impact
    Provides green products to reduce environmental impact
  • Award winning organisation
    Award winning organisation
  • Fully digital service with no in-person branches
    Fully digital service with no in-person branches

Review summary

People rate this company as Excellent based on 14,994 product reviews

Average score of 4.93/5
5 star
94%
4 star
6%
3 star
0%
2 star
0%
1 star
0%
Reviews for Triodos Bank have trended positively over the past 90 days

Triodos is loved for its genuinely ethical banking that makes you feel good about where your money goes, with a user-friendly app and friendly, helpful customer service. Many appreciate the transparency and positive impact on the planet and communities. On the downside, some find the app clunky or prone to crashes, and transfers can be slower than with other banks. A few also wish for more modern features like Post Office pay-in or better accessibility options.

Positive themes

  • Triodos' ethical banking makes people feel proud and confident about their money's impact.
  • Triodos' customer service is friendly and quick to help with any issues or questions.
  • Triodos' app and online banking are easy to use and improving steadily.

Negative themes

  • Triodos' app can be clunky or crash during account setup or use.
  • Transfers can be slow compared to other banks' near-instant payments.
  • Some find Triodos' customer service inconsistent outside office hours.
Summarised by AI
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About Triodos Bank

Triodos Bank was founded in 1980. With over 700,000 customers, it’s a European bank with offices in the Netherlands, Belgium, the United Kingdom, Spain and Germany.

Triodos Bank provide sustainable financial products to help customers use their money in ways that benefit people and the environment. Triodos Bank focuses activities across three themes: Environmental, Cultural and Social.

Triodos Bank offer personal current accounts, savings and investments and products for businesses and charities.

Triodos Bank at a glance

Contact details

Phone
0330 3550 355
Main address
Triodos Bank, Deanery Road, Bristol, BS1 5AS
Social media

Reviews for Triodos Bank

Showing 11 of 14994 company reviews • Last reviewed within 7 days

An ethical, cutting edge, customer focused bank.

Current account • 24th February 2026

An ethical, cutting edge, customer focused bank. They have a mission statement independent of simply making profits for shareholders.

{"display":"Paul Rocks","full_name":"Paul Rocks","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
Reply from Triodos Bank
Hello, Thank you for taking the time to leave us a review. We’re delighted to have you as a customer and thank you for your support. Kind Regards, Jennifer
24th February 2026
Triodos Bank

I chose Triodos for my fixed rate 2yr ISA because o...

Cash ISA • 21st February 2026

I chose Triodos for my fixed rate 2yr ISA because of their ethics. Really they are the best bank for ethical banking and I love... I chose Triodos for my fixed rate 2yr ISA because of their ethics. Really they are the best bank for ethical banking and I love the range of impact stories they have. Saving might have lower interest rates but for me that is in effect part of my charitable giving. I get less (maybe 1% lower than other banks) but know I am supporting ethical works - Read more Read less

{"display":"MJS","full_name":"MJS","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
MJS
Rated Excellent • 5/5
Read more product reviews
Reply from Triodos Bank
Hello, Thank you for your review. We’re happy to hear you enjoy being a part of the sustainable finance movement, thank you for your support. Kind Regards, Jennifer
24th February 2026
Triodos Bank
  • 4/5

    First time investing in Stocks and Shares ISA..

    First time invested in Stocks and Shares ISA has been good and easy to spread across a range of ethical investments. Currently have received better... First time invested in Stocks and Shares ISA has been good and easy to spread across a range of ethical investments. Currently have received better interest than Savings ISA but appreciate this can vary. This year split investment limit between Stocks and Shares and Savings, next year will review and consider investing more in Stocks and Shares as Triodos give clear information and a choice of investments Read more Read less

    {"display":"Amanda Jane McIntosh","full_name":"Amanda Jane McIntosh","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Great bank. App improving

    On the few occasions when I had to call Triodos Bank, my calls were answered swiftly by helpful support staff and issues resolved immediately. I really appreciate their ethical commitment.

    {"display":"Duey K","full_name":"Duey K","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1206810.png"}}'s avatar
    Current account
    Duey K 19th February 2026
  • 5/5

    Sustainability and transparency.

    Triodos Bank is clear about how my savings are being used and actively invests in sustainable projects to improve the environment. No other bank does... Triodos Bank is clear about how my savings are being used and actively invests in sustainable projects to improve the environment. No other bank does this and this is why they impress me so much. The bank has good online access and is easy to talk to. I strongly recommend them to all my family and friends. Read more Read less

    {"display":"LB","full_name":"LB","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings Bond
    LB 18th February 2026
  • 5/5

    Triodos Bank gives me hope for the future and has va...

    Triodos Bank gives me hope for the future and has values and principles which I relate to

    {"display":"kate ","full_name":"kate ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Cash ISA
    kate 15th February 2026
  • 5/5

    Triodos Bank perfectly suits our beliefs

    We have been with Triodos for nearly 30 years, firstly with savings accounts and more recently with their personal current account. We changed to Triodos... We have been with Triodos for nearly 30 years, firstly with savings accounts and more recently with their personal current account. We changed to Triodos because it reflects the values we hold dear, particularly regarding supporting renewable energy and not investing in industry that harms people and planet. Also, their ease of use and customer service are excellent. We are regularly recommending Triodos to friends who we know align with their values. Its a great bank. Read more Read less

    {"display":"Richard ","full_name":"Richard ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current account
    Richard 12th February 2026
  • 5/5

    Positive investment

    I am very happy to put my money into a bank that prioritises positive investment in the community. The account is easy to maintain and... I am very happy to put my money into a bank that prioritises positive investment in the community. The account is easy to maintain and the customer service is very good. Read more Read less

    {"display":"Frances ","full_name":"Frances ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current account
    Frances 12th February 2026
  • 5/5

    Open and clear

    Triodos is very open and clear in its communications with me. I had occasion recently to contact Triodos via its Chat function and I was... Triodos is very open and clear in its communications with me. I had occasion recently to contact Triodos via its Chat function and I was answered thoroughly in a short space of time. Read more Read less

    {"display":"Hilary F","full_name":"Hilary F","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Definitely the UK's most ethical bank

    I bank and save with Triodos as they regularly top Ethical Consumer's financial services rankings.

    {"display":"Philip Smith","full_name":"Philip Smith","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Cash ISA
    Philip Smith 11th February 2026
  • 5/5

    helpful support with online banking queries

    helpful support with online banking queries

    {"display":"Mrs E M Arnesen","full_name":"Mrs E M Arnesen","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar

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