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Triodos Bank reviews

Triodos Bank Logo
Rated Excellent • 4.93/5

Triodos Bank reviews

Verified business Last reviewed within 7 days British bank awards winner
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  • Positioned as being a socially responsible organisation
    Positioned as being a socially responsible organisation
  • Provides green products to reduce environmental impact
    Provides green products to reduce environmental impact
  • Award winning organisation
    Award winning organisation
  • Fully digital service with no in-person branches
    Fully digital service with no in-person branches

Review summary

People rate this company as Excellent based on 17,661 product reviews

Average score of 4.93/5
5 star
94%
4 star
6%
3 star
0%
2 star
0%
1 star
0%
Reviews for Triodos Bank have trended negatively over the past 90 days

Triodos Bank shines for its genuine ethical banking, making it easy and reassuring to know your money supports positive causes. The app and online services are generally straightforward, with friendly, helpful staff who make banking feel personal. However, some find the fees a bit steep and wish transfers were quicker, while a few have had frustrating experiences with customer service and app glitches.

Positive themes

  • Triodos Bank’s ethical values make banking feel like a positive force for good.
  • Triodos Bank’s customer service is friendly and genuinely helpful when you need them.
  • The Triodos Bank app and online services are easy to use and reliable.

Negative themes

  • Some find Triodos Bank’s fees too high compared to other banks.
  • Transfers can be slow and some banking functions need improvement at Triodos Bank.
  • A few customers have had frustrating experiences with Triodos Bank’s customer service.
Summarised by AI
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About Triodos Bank

Triodos Bank was founded in 1980. With over 700,000 customers, it’s a European bank with offices in the Netherlands, Belgium, the United Kingdom, Spain and Germany.

Triodos Bank provide sustainable financial products to help customers use their money in ways that benefit people and the environment. Triodos Bank focuses activities across three themes: Environmental, Cultural and Social.

Triodos Bank offer personal current accounts, savings and investments and products for businesses and charities.

Triodos Bank at a glance

Contact details

Phone
0330 3550 355
Main address
Triodos Bank, Deanery Road, Bristol, BS1 5AS
Social media

Reviews for Triodos Bank

Showing 11 of 17661 company reviews • Last reviewed within 7 days

Simple, transparent and ethical.

Saver • 11th April 2026

Simple, transparent and ethical. What more could you want.

{"display":"Tracey R","full_name":"Tracey R","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
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Reliable and robust!

Stocks and Shares ISA • 10th April 2026

Gives pertinent information well in advance and keeps security in mind with customers

{"display":"HT","full_name":"HT","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
HT
Rated Excellent • 5/5
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Reply from Triodos Bank
Hello, Thank you for taking the time to leave us a review. We’re delighted to have you as a customer and thank you for your support. Kind Regards, Jennifer
10th April 2026
Triodos Bank
  • 5/5

    Triodos is great

    Triodos accounts are easy to set up, and easy to use. The online banking is straightforward and easy to navigate. Customer service is excellent, with... Triodos accounts are easy to set up, and easy to use. The online banking is straightforward and easy to navigate. Customer service is excellent, with friendly & helpful staff. Triodos makes ethical banking easy with no need to compromise charitable objectives to use their services. Read more Read less

    {"display":"Kathy","full_name":"Kathy","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Business Banking
    Kathy 10th April 2026
  • 5/5

    Great flexible cash ISA

    Great flexible cash ISA, very easy to use and aligned with my values.

    {"display":"OA","full_name":"OA","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Cash ISA
    OA 9th April 2026
  • 5/5

    Hurray an ethical bank!

    Hurray an ethical bank! A bank that actually does some good in the world and makes our world a better place!

    {"display":"Sarah Peryer","full_name":"Sarah Peryer","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1405003.png"}}'s avatar
    Cash ISA
    Sarah Peryer 9th April 2026
  • 5/5

    A Great Bank making a great environmental difference.

    Triodos Bank seeks to support companies that have a positive effect on the environment. I have not had much cause to contact their agents, but... Triodos Bank seeks to support companies that have a positive effect on the environment. I have not had much cause to contact their agents, but when I have done so have found them very friendly and helpful. Read more Read less

    {"display":"E Jones","full_name":"E Jones","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Triodos Ethical credentials are inspiring

    While better ISA rates may be available through other banks, Triodos Ethical aims are truly inspiring. It feels good to be part of a bank... While better ISA rates may be available through other banks, Triodos Ethical aims are truly inspiring. It feels good to be part of a bank that is focused on fairness, to people and the planet. Read more Read less

    {"display":"JS","full_name":"JS","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Cash ISA
    JS 7th April 2026
  • 5/5

    I have had good experience with Triodos and had sav...

    I have had good experience with Triodos and had savings accounts for all my grandchildren

    {"display":"Micky Nef","full_name":"Micky Nef","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Saver
    Micky Nef 6th April 2026
  • 5/5

    Triodos is one of the few companies

    Triodos is one of the few companies which I can trust to invest my money ethically and give me a fair return on my investment

    {"display":"John A","full_name":"John A","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Ethical responsibility andcustomer service

    Brilliant. I have a savings account and a current account. Their ethical investment policies are exactly what I have been looking for. Customer service is... Brilliant. I have a savings account and a current account. Their ethical investment policies are exactly what I have been looking for. Customer service is excellent. The banking app is well designed and easy to navigate. Read more Read less

    {"display":"Dominic G","full_name":"Dominic G","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Issues resolved readily.

    Whenever I have had issues which is quite rarely there is always been a human at the end of the phone line to explain things.... Whenever I have had issues which is quite rarely there is always been a human at the end of the phone line to explain things. The website has a clear clean look which is easy to navigate. Read more Read less

    {"display":"Dee F","full_name":"Dee F","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current account
    Dee F 5th April 2026

    Products from Triodos Bank
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