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Triodos Bank: Current account reviews

Name: Current account
Rating: 4.86 (10946 reviews)

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4.86

Based on 10,946 reviews, last reviewed 29th May 2026

1253% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

95%

Latest highest rating:

5

Great ethos, great app, happy customer! Great ethos, great app, happy customer! Reviewed on: 29th May 2026

Latest lowest rating:

2

No email Go to their website and you'll see there is no way to email them with a question. Extremely unhelpful. I gave up in the end. Reviewed on: 29th April 2026

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About this product

The Triodos Personal Current Account has a low monthly fee.

You can manage your account via an app and there’s a Bristol-based contact team if you need support. Triodos don’t offer an overdraft facility or immediate faster payments. You’ll get text message alerts to help you manage your money and online statement.

Triodos Personal Current Account reviews help you find out what it’s really like to be a customer. If you’ve used Triodos before, you can also leave a review and share your experience.

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Triodos Bank Current account reviews (10946)

Excellent and responsive customer service.

Excellent and responsive customer service. App works really well, easy to use. Good choice of accounts and savings options. Ethical and sustainable banking with a fast, reliable service. Reviewed on: 20th March 2026

Reply from Triodos Bank Hi Georgina, Thank you for your review and positive feedback. We’re delighted to hear that you enjoy being a Triodos customer and that you’re pleased with our customer service. Kind Regards, Jennifer Response date: 20th March 2026

Whenever I have had to phone Triodos about any accou...

Whenever I have had to phone Triodos about any account queries or issues, the Customer Services Team have always dealt with my issue with professionalism, understanding and explained things clearly regards to how the account works. They have always been respectful and polite, when discussing any missed D/D. When I lost my phone and was worried about security on my account. They reassured me and explained how the bank dealt with such issues. On another occasion I had had a large amount of money debited from my account. I phoned Triodos the person I spoke to was attentive, patient and listened carefully. She made me feel less anxious and talked through about how they would recover the money and when the money would be returned. Having children, that have various financial needs, it was a relief to know that, it was going to be resolved in a timely manner. I have always had a positive experience with Triodos whenever I have contacted them with account queries. The account is easy to manage and works well for those working. I can make transfers easily and access money with ease. Setting Direct Debuts up is straight forward, along with managing them on the app. Reviewed on: 20th March 2026

Reply from Triodos Bank Hi Talitha, Thank you for your review and positive feedback. We’re delighted to hear that you enjoy being a Triodos customer and that you’re pleased with our customer service. Kind Regards, Jennifer Response date: 20th March 2026

Ethical and efficient

I have banked with them for years and I have always found the customer service to be excellent. Friendly and efficient and good at answering the phone. Reviewed on: 20th March 2026

Reply from Triodos Bank Hi Jane, Thank you for taking the time to leave us a review. We’re delighted to have you as a customer and thank you for your support. Kind Regards, Jennifer Response date: 20th March 2026

The wonderful Triodos

I have been with Triodos for years and have found their app easy to use and staff always answer the phone and help if necessary. Reviewed on: 20th March 2026

Reply from Triodos Bank Hi Ali, Thank you for your review and positive feedback. We’re delighted to hear that you enjoy being a Triodos customer and that you’re pleased with our app and customer service. Kind Regards, Jennifer Response date: 20th March 2026

A better way of banking

Great bank with great social values. Reviewed on: 20th March 2026

Reply from Triodos Bank Hello, Thank you for your review. We’re pleased to hear you enjoy being a Triodos customer and using your finance to drive positive change. Kind Regards, Jennifer Response date: 20th March 2026

Banking Done Right!

Triodos gives high-quality banking without the headache. The app is seamless and the customer support is even better. Five stars and highly recommended! Reviewed on: 20th March 2026

Reply from Triodos Bank Hi Philip, Thank you for your review and positive feedback. We’re delighted to hear that you enjoy being a Triodos customer and that you’re pleased with our app and customer service. Kind Regards, Jennifer Response date: 20th March 2026

Ethical convenient easy banking

Excellent experience with easy to use app and friendly and very helpful customer service via app chat when needed some help. Most importantly provide ethical banking which is so important in the world with climate crisis and wars, what we do as a group matters, and it’s not okay to invest in arms, exploitation or cruelty to animals or people. Triodos ensures that I can be sure I’m not contributing to making the world worse, but hopefully making it better. Reviewed on: 20th March 2026

Reply from Triodos Bank Hello, Thank you for taking the time to leave us a review and for your positive feedback. We’re glad to hear you enjoy using your finance for positive change and that you enjoy being a Triodos customer. Thank you for your support. Kind Regards, Jennifer Response date: 20th March 2026

I totally value the ethics of Triodos and customer s...

I totally value the ethics of Triodos and customer service. Money transfers can be a little slow. Reviewed on: 20th March 2026

the world needs sustainable banking

I've been a Triodos Bank customer for nearly 20 years: very happy to know my money is working for green and sustainable businesses--it's what this world needs! Reviewed on: 20th March 2026

Excellent bank

Nothing but positive experiences. Reviewed on: 20th March 2026

Reply from Triodos Bank Hi Lea, Thank you for your review. We’re pleased to hear you enjoy being a Triodos customer and using your finance to drive positive change. Kind Regards, Jennifer Response date: 20th March 2026

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