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Triodos Bank: Current account reviews

Name: Current account
Rating: 4.86 (10948 reviews)

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4.86

Based on 10,948 reviews, last reviewed 28th Jun 2026

18% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

95%

Latest highest rating:

5

A bank that cares It's good to know that my money is with a bank that really cares. Yes, a small monthly charge but it's worth it. On the rare occasions I've needed t... Read more Reviewed on: 24th June 2026

Latest lowest rating:

2

No email Go to their website and you'll see there is no way to email them with a question. Extremely unhelpful. I gave up in the end. Reviewed on: 29th April 2026

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About this product

The Triodos Personal Current Account has a low monthly fee.

You can manage your account via an app and there’s a Bristol-based contact team if you need support. Triodos don’t offer an overdraft facility or immediate faster payments. You’ll get text message alerts to help you manage your money and online statement.

Triodos Personal Current Account reviews help you find out what it’s really like to be a customer. If you’ve used Triodos before, you can also leave a review and share your experience.

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Awards

Best ethical financial provider 2026

Awarded to the UK financial provider rated highest in customer reviews for its ethical approach.

Triodos Bank Current account reviews (10948)

Excellent Bank

Excellent bank with a customer service second to none. Reviewed on: 15th January 2022

Very ethical bank with great customer service

I switched to Triodos a couple of months ago, and it has been a breeze. Their customer service is absolutely top-notch, andthe switching process was made super easy by them. Plus, you get the additional satisfaction of knowing you are registered with the most ethical bank around! Reviewed on: 15th January 2022

Banking that feels good

I love the experience of banking with Triodos. They are so transparent about what they do it makes me feel better about where I'm putting my money. Also, small things but I love the design of their cards and their app - always a nice reminder that you're banking ethically. Their customer service is great and their call handlers are always very friendly and happy to help. If I had to say what I'd like to improve, I wish there were physical banks I could visit. I miss being able to debit cash into my account. Also, the process with sending cheques in the post can be a bit daunting and slow. Although these minor inconveniences aren't enough to make me stop using Triodos. They still remain the best bank in my eyes. Reviewed on: 15th January 2022

Bank in line with your values

Changed my current account to Triodos. They took my special needs into account, service to the max. Nothing too much trouble. Friendly customer service. Feel my everyday finances are in safe hands, supporting local business and the environment all the while making me feel valued as a human being with disabilities. Reviewed on: 15th January 2022

Great ethical bank

Really reassuring to have such a transparent bank which does good for society Reviewed on: 12th January 2022

STAY AWAY if you want access to your money

Where do I begin? Been with Triodos for years and though their phone staff are lovely, their ability to know what the left and right hand are doing is shocking. Frankly, I think they love keeping our heard earned, tax-paid money, and when one tries to actually access, withdraw, transfer said money, it is like jumping through rings that are never good enough. It is all roses and ethics on the outside and sh*t on the inside. The LACK of communication when there is a supposed issue is astonishing and you have to be Sherlock Holmes just to figure out what the F is wrong. Questions more likened to interrogation as to where finances come from, even though proof of documentation was provided makes me think they are forgetting they are a bank! STAY AWAY and hold your assets in another bank or bloody precious metals for gods sake. Months of back and forth with no solutions. Empty words and promises and a lack of customer understanding and follow through. Reviewed on: 16th July 2021

Cheerful, professional, helpful, & ethical.

Calling up I got through to a human within minutes and was greeted with genuinely friendly candour. Each time I've called the same experience of friendly, pleasant, helpful, and effective assistance. Online banking is really easy and secure. Reviewed on: 14th June 2021

ethical and transparent banking

this bank has never disappointed me with their first class internet banking, the very best service i could have hoped for Reviewed on: 14th June 2021

Reliable, user friendly, brilliant customer service

I've been so impressed: website is simple to use, never crashes, feels secure but without being too fiddly. Customer service any time I've needed them has been from a local, well trained and super helpful employee. I've never hung up feel anything other than satisfied. BUT MOST IMPORTANTLY: my money isn't funding fossil fuel extraction...so I can sleep a whole lot better at night! Reviewed on: 29th April 2021

An ethical bank with excellent customer service.

Whether it is answering a question or solving a problem, they are friendly and competent. I also feel comfortable that my money is funding ethical projects rather than more oil and gas. Reviewed on: 29th April 2021

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