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TSB: Cash account reviews

Name: Cash account
Rating: 3.76 (91 reviews)

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3.93

Based on 91 reviews, last reviewed 14th Sep 2025

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

54%

14%

20%

Latest highest rating:

5

Friendly staff. I just recently become a customer and I have found the experience very easy to setup and staff were very helpful. Reviewed on: 14th September 2025

Latest lowest rating:

2

slow web site the web site is slow often freezes often cant operate Reviewed on: 16th March 2023

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About this product

The TSB Cash account is a basic bank account.

It’s available if you don’t have a UK bank account and don’t qualify for other TSB current accounts. There’s no charge for opening or maintaining the account. Cash account holders can use the TSB mobile banking app, but you won’t be able to get an overdraft.

TSB Cash account reviews help you find out what it’s really like to be a customer. If you’ve used TSB, you can also leave a review and share your experience.

TSB Cash account reviews (91)

Review of the TSB, Cash account:

Thieves and liars

Where to start, TSB closed my account without warning by leaving me a shitty voicemail on 12th January, I called them back, useless telephone staff and very unhelpful, was told to go to branch wasted journey as was pointless, due to them not being able to grace a day or two it impacted massively I told them this and they didn’t give a toss. So all that being said, my British airways flight was cancelled had to get refunded unfortunately it was this bank, called them on 28th Jan to find out refund had reached them on 15th Jan, they didn’t tell me I only found out by calling up the Kingston branch. I was then told I’d get the money by Cheque by the dispute team, it’s now 7th feb still NOTHING! I was told on the phone on 04/02/2022 that my cheque had been posted on 02/02/2022, BULLSHIT!!! I got an email on 07/02/2022 to say that it’s being issued … called up was then told it has not been issued and I need to call British airways .. even though it’s been confirmed TSB have the money I have emails To prove these conflicting answers when I call or email. Their customer service is shocking, the code of business Is appalling, they don’t refund at all. I don’t give a shit about them I just want what I am Owed nothing more. Reviewed on: 7th February 2022

We all experience problems

Despite the recent computer difficulties, the TSB bank has always been supportive when I had difficulties of my own. The staff are always helpful and friendly. Everything I want from my bank. Reviewed on: 18th November 2018

very good

Great banking experience and friendly customer service Reviewed on: 8th November 2018

Lost my money

System is rubbish, staff not able to use. Designed by a chimp and delivered by bigger chimps Reviewed on: 8th November 2018

Excellentvservicec

Always friendly and helpful very clean bank not really enough of them in local communities Reviewed on: 8th November 2018

Customer service above and beyond

I'm writing to inform you of the incredibly high standard of customer service at TSB, Carmarthen. Staff are extremely friendly, helpful, hard-working and patient. The access and delivery is both effective and efficient. I'd highly recommend using TSB which is why I've given a 5 star rating. Thank in reading, Paul Jenkins Reviewed on: 6th November 2018

best bank around

Good service. Sends you a text when about to be overdrawn. No charges if paid by 2.30pm Reviewed on: 6th November 2018

Good for everyday banking

Very easy online banking service Reviewed on: 10th April 2018

Perfect Personal Account

Always friendly and helpful client services . Free account and great interest rate. Reviewed on: 11th February 2018

fab bank to have an account with

fab customer service my enquiries have always been dealt with in a quick and pleasant manor Reviewed on: 9th February 2018

Life long security

I've been with TSB now for almost 10 years . I have never needed to explore my options as this company gives me all I need and offers over my expectations. I have just opened an account for my 16 year old daughter . The customer service was excellent I can not fault them. Reviewed on: 14th November 2017

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