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TSB: Classic account (discontinued) reviews

Name: Classic account (discontinued)
Rating: 3.75 (202 reviews)

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3.69

Based on 202 reviews, last reviewed 12th Jun 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

49%

20%

19%

Latest highest rating:

4

TSB mortgage nahhh £100,000 as a deposit, a job and partner with a job. Try and get a mortgage.. not a chance. Reviewed on: 21st April 2025

Latest lowest rating:

1

Very difficult to raise a complaint Very difficult to raise a complaint Reviewed on: 12th June 2025

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About this product

The TSB Classic Account is no longer on sale. View reviews for other TSB current accounts on Smart Money People.

TSB Classic account (discontinued) reviews (202)

Review of the TSB, Classic account (discontinued):

TSB closed out account after 10 years of blemish free use without reason

After being with TSB for over 10 years. Always in credit, always pay CC in full we received a letter today saying they were closing our checking account down with no reason or justification. I spent over an hour on the phone (Chargeable rate) and no one can explain why our account is being closed. The letter referred to 2 accounts. One is a savings account hat we no longer use so I could accept that decision as their T&Cs state account has to be used. However the current account is used to pay bills every month and receivews our salaries every month. We never go over drawn. So I thought there must be a mistake. Unfortunately no one at TSB could explain why the account was closed. Without an explainatioin your mind is left to ponder what they made their decision on. Fraudulant activity, financial misrepresentation... the list goes on. Eventually I had to raise a complaint but I was told it would make no difference as it would not change anything. I was told I could use the complaint reference to raise the issue with the ombudsman. However I did eventually persuade a manager there to enquire by email to the Account closures team to raise this matter. I am hoping this is a mistake. A repeat of a similar one we were subject to a couple of months ago. Again a letter out of the blue asking us to verify account details, but the letter referred to an account number that we did not recognise. So we thought it was phishing and ignored it. Eventually we discovered it wasn't and that TSB had made a mistake with the account number. £50 compensation paid. And this earlier mistake is the reason why I think the current account closure is also a mistake. The issue is we have Direct debits and standing orders tied into our current account. It would mean work on our part to act on the letter at face value. But not being able to speak to someone and being told raising a complaint would not change anything is totally unacceptable. Additionally my wife and I both received a letter. But they addressed my wife as Mr ( She wasn't happy) I hope TSB read this review and launch an internal investigation. I attach a screenshot of the letter so you can see the type of curt correspondence you get from the TSB. My advice for anyone wanting to join TSB is stay well away. Reviewed on: 15th November 2023

Crypto banned

If you want a power hungry bank that won't allow you to buy crypto, or a bank that seems to think they have the right to know what you spend your own money on... this is the bank for you. Otherwise, avoid like the plague. Reviewed on: 21st April 2023

Wouldn't go elsewhere

Only account i’ve had, always helpful and good service. Reviewed on: 11th April 2023

Tsb

Good bank no problems .sort out any problems Reviewed on: 11th April 2023

Easy banking

Easy and efficient banking. Always excellent customer service Reviewed on: 6th April 2023

Account

Good bank just a shame the branch has closed on the high street Reviewed on: 5th April 2023

Good customer service

Always ready to help, with faster replies and quick phone call answers. Reviewed on: 4th April 2023

Tsb

Tsb has been so helpful when I got hacked Reviewed on: 4th April 2023

Issues Setting up, but fine there after

Set up the account and the app broke so had to go in branch. They didn't know the details of the service so I had to explain it to them, and it was only after checking with the manager that they realised I was correct. Pro tip - don't talk down about customers when in earshot. After that experience I wasn't hopeful but the app has been easy to use and no issues following Reviewed on: 4th April 2023

Easy, accessible and friendly

The TSB Classic Bank Account is a very good, simple bank account. It's straightforward to set up and use, it's completely free and has no tricksy hidden fees or costs. The TSB app is straightforward to use and convenient, so it's easy to manage your money. The TSB staff at my local branch are very polite and helpful. They are always there to help you if you have questions or need help with your account. Overall, banking with TSB offers an easy, straightforward and easy way to handle your money. Reviewed on: 26th March 2023

It's ok

I only opened a TSB account because I was using Loqbox to build my credit and the only way to get my money fee free was to open this account. TSB don't let you invest in Crypto and has draw backs, so I rarely use this account Reviewed on: 25th March 2023

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