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TSB: Classic account (discontinued) reviews

Name: Classic account (discontinued)
Rating: 3.75 (202 reviews)

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3.69

Based on 202 reviews, last reviewed 12th Jun 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

49%

20%

19%

Latest highest rating:

4

TSB mortgage nahhh £100,000 as a deposit, a job and partner with a job. Try and get a mortgage.. not a chance. Reviewed on: 21st April 2025

Latest lowest rating:

1

Very difficult to raise a complaint Very difficult to raise a complaint Reviewed on: 12th June 2025

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About this product

The TSB Classic Account is no longer on sale. View reviews for other TSB current accounts on Smart Money People.

TSB Classic account (discontinued) reviews (202)

Review of the TSB, Classic account (discontinued):

TSB closed out account after 10 years of blemish free use without reason

After being with TSB for over 10 years. Always in credit, always pay CC in full we received a letter today saying they were closing our checking account down with no reason or justification. I spent over an hour on the phone (Chargeable rate) and no one can explain why our account is being closed. The letter referred to 2 accounts. One is a savings account hat we no longer use so I could accept that decision as their T&Cs state account has to be used. However the current account is used to pay bills every month and receivews our salaries every month. We never go over drawn. So I thought there must be a mistake. Unfortunately no one at TSB could explain why the account was closed. Without an explainatioin your mind is left to ponder what they made their decision on. Fraudulant activity, financial misrepresentation... the list goes on. Eventually I had to raise a complaint but I was told it would make no difference as it would not change anything. I was told I could use the complaint reference to raise the issue with the ombudsman. However I did eventually persuade a manager there to enquire by email to the Account closures team to raise this matter. I am hoping this is a mistake. A repeat of a similar one we were subject to a couple of months ago. Again a letter out of the blue asking us to verify account details, but the letter referred to an account number that we did not recognise. So we thought it was phishing and ignored it. Eventually we discovered it wasn't and that TSB had made a mistake with the account number. £50 compensation paid. And this earlier mistake is the reason why I think the current account closure is also a mistake. The issue is we have Direct debits and standing orders tied into our current account. It would mean work on our part to act on the letter at face value. But not being able to speak to someone and being told raising a complaint would not change anything is totally unacceptable. Additionally my wife and I both received a letter. But they addressed my wife as Mr ( She wasn't happy) I hope TSB read this review and launch an internal investigation. I attach a screenshot of the letter so you can see the type of curt correspondence you get from the TSB. My advice for anyone wanting to join TSB is stay well away. Reviewed on: 15th November 2023

SAVING LITTLE AND OFTEN

I love the spend and save option. Those few pennies add up to a nice treat Reviewed on: 4th April 2022

Nightmare !!!!

I need withdraw cash in my branch £500. Impossible £300 only. I did ask why? Because I say that! ...I'm 15 years costumer...and no more.. Reviewed on: 1st April 2022

Useful

App has been troublesome in the past Reviewed on: 30th March 2022

Always on top and interactive

App has been the only issues, but TSB are always on top of maintenance and updates and keeping users informed Reviewed on: 30th March 2022

Bang average

Closing branches all over. Had a load of online problems. Generally not great. Would not recommend! Reviewed on: 28th March 2022

Best Bank ever.

I love how TSB bank takes security at next level, I feel so safe banking with TSB. Reviewed on: 9th March 2022

Froze my account with benefits for 2 yrs

Refuse to unblock my joint account with my ex even thou it has my benefits of over 1k in it which can be proven to be mine with my NI avoid this bank on joint account basis Reviewed on: 21st January 2022

Easy to use app for banking

I've used the app for a few years now and it's simpler and more accessible than any other bank's app I've used. Keep up the good work! Reviewed on: 20th January 2022

Not recommend

I do not recommend the bank, money was transferred to my account they blocked the money abusively I called them and they said to give them proof for money, I gave proof and then I ask for another proof in the last transactions in which I used cash, so it is a shit bank, stop money abusively, money is blocked for almost 2 months and do not want to be my money that does not belong to them I do not recommend anyone to open an account with them are the most innocent, I lost the house in their cause that they blocked the money, they commit fraud by stopping people's money and you can no longer recover Reviewed on: 21st October 2021

Thanks for your cash back offer!

Good banking app! I can see all my payments in 1 second. This makes my life a lot easier as I’m often swopping money around for payments and it’s easy to loose sight of what’s gone out and what’s still pending. Reviewed on: 8th October 2021

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