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United Trust Bank: Personal Savings reviews

Name: Personal Savings
Rating: 4.9 (1578 reviews)

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4.90

Based on 1,578 reviews, last reviewed 17th Apr 2026

17933% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

92%

2 star

Latest highest rating:

5

Easy online process and superb customer service Easy online process backed up by clear, quick and knowledgeable phone call capability. Reviewed on: 17th April 2026

Latest lowest rating:

1

Rates dropped quickly after I signed up Signed up to the savings account, within the first 3 months they dropped the interest rate by 0.40% even though the BOE only dropped the rates by 0.25... Read more Reviewed on: 14th February 2026

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United Trust Bank Personal Savings reviews (1578)

Easy to reach on phone.

Easy to reach on phone. Good easy to navigate website. Good service. Reviewed on: 25th February 2025

UB puts the customer first

Customer service and communications have always been of the highest standard Reviewed on: 25th February 2025

good communications.

Easy to use website, good communications. Reviewed on: 25th February 2025

Utterly outstanding in every way.

I have savings invested with 8 different providers and yet United Trust Bank is by far the best. The online banking service is easy to use. When I have to ring branch for advice the call is answered quickly and the response clear and efficient. Cannot fault the United Trust Bank. They provide a brilliant service, excellent rates and with a personal touch that is hard to find. Reviewed on: 25th February 2025

Great savings rates

Put our savings in United trust. Got a great rate and return on it. Reviewed on: 25th February 2025

Transfer of Fixed Rate ISA from another provider.

It was very easy to get my maturing Fixed Rate ISA transferred to UTB at a much better rate than my then provider was offering. I already had other accounts with UTB including a 30-Day notice and a 3-year Fixed Rate ISA. Reviewed on: 25th February 2025

The clue is in the title.

The clue is in the title. Trustworthy. Reviewed on: 25th February 2025

Excellent for savings

Great savings rates and great service Reviewed on: 25th February 2025

Very straightforward and simple process for opening...

Very straightforward and simple process for opening account. Clear information about account management. Rapid response to queries. Reviewed on: 25th February 2025

Great Bank - Great service easy to engage with

Great service easy to engage with Reviewed on: 25th February 2025

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