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United Trust Bank: Personal Savings reviews

Name: Personal Savings
Rating: 4.9 (1311 reviews)

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4.90

Based on 1,311 reviews, last reviewed 2nd Mar 2026

30000% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

92%

2 star

Latest highest rating:

5

great rates and customer service omer service Excellent rates and customer service Reviewed on: 2nd March 2026

Latest lowest rating:

1

Rates dropped quickly after I signed up Signed up to the savings account, within the first 3 months they dropped the interest rate by 0.40% even though the BOE only dropped the rates by 0.25... Read more Reviewed on: 14th February 2026

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United Trust Bank Personal Savings reviews (1311)

Review of the United Trust Bank, Personal Savings:

Excellent service.

I always receive a prompt response to my enquiries, with a trouble-free experience. Reviewed on: 25th February 2025

A model for customer service for every bank

During recent additions and changes to our banking mandate. All queries and issues were speedily resolved unlike a similar experience with one of the current high street bank. Reviewed on: 11th February 2026

I am a widow and a bit of a technophobe

I am a widow and a bit of a technophobe! Telephoning UTB for help with my savings has been excellent. A patient and empathic service from all staff. Reviewed on: 11th February 2026

Always efficient in every transaction.

Always efficient in every transaction. Easy to contact too. Reviewed on: 11th February 2026

Easy and secure online banking

Online banking is easy and secure, when I initially had a query it was answered by a human not A1, which I prefer. Interest rates was good and always kept up to date with any changes. Reviewed on: 11th February 2026

Extremely easy to negotiate.

i find their web page easy to negotiate. Also you can always speak to someone and their custmer sevice team are very friendly. Reviewed on: 11th February 2026

Competitive interest rates and very good customer se...

Competitive interest rates and very good customer service experience. Reviewed on: 11th February 2026

A really good bank to deal with, paying very competi...

A really good bank to deal with, paying very competitive rates on savings. it is good to be able to phone and speak to a human being fairly quickly too. Reviewed on: 11th February 2026

Easy straightforward to deal with.

Easy straightforward to deal with. Rates are fair not the best by any means though. Reviewed on: 11th February 2026

Great interest rates, hassle free.

Great interest rates, hassle free. Reviewed on: 11th February 2026

Quick and efficient service

I had a query but it was dealt with quickly and efficiently. Reviewed on: 11th February 2026

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