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Van Line Direct: Insurance Broker reviews

Name: Insurance Broker
Rating: 3.27 (112 reviews)

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2.96

Based on 112 reviews, last reviewed 16th Jul 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

53%

3 star

41%

Latest highest rating:

4

Another satisfied customer I shop around for best value every year but have stayed with Van line direct as they have always managed to match or better the deals so have been wit... Read more Reviewed on: 16th July 2025

Latest lowest rating:

1

Disgusting company, been pestered now for a cancella... Disgusting company, been pestered now for a cancellation charge against me for a policy they cancelled themselves due to non disclosure of an incident... Read more Reviewed on: 21st June 2025

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About this product

At Smart Money People, we collect Vanline Direct Insurance Broker reviews from customers like you. If you're thinking of using Vanline Direct Insurance Broker check out our reviews, or if you're an existing Vanline Direct customer - please share your experiences with our community in order to help out others!

Van Line Direct Insurance Broker reviews (112)

Review of the Van Line Direct, Insurance Broker:

Clowns

I went on compare the meerkat for new van insurance and clicked what I thought was a good deal. Got this circus who then went through everything I had just put in already then quoted me £1300 when I paid £680 the year before. I then said no and was told I had to speak to someone from technical ??? However never got to as the customer service’s constantly hang up on you. I thought getting insurance should not be this hard then abandoned it and went onto a competitor company direct and got it for £500 cheaper with more perks. From now on I will just ring companies direct as a broker web sight to then put you onto a broker all adding their bits on ???? Reviewed on: 16th May 2023

Scammers

Gave a quote online had the dreaded phone call straight after to validate increased by an extra 800 after phone call ive reported this to rip off britain ,the ombusman and the fca Reviewed on: 13th October 2021

Check T&C's - unreasonable cancellation fees

First year of cover was fine, however the policy was set to auto-renew (by default) and the premium increased by 37% for no reason. I called to cancel the policy and was informed I would be charged £45 to cancel the policy even though it had yet to start. Customer Services were blunt to the point of being rude and simply referred me to their T&C's. On closer inspection of the Van Line Direct T&C's the Statement of Price states: Your total annual price is £769.46, this price is made up of: The insurer annual premium of £290.66 and a policy administration fee of £453.80. So the administration fee far outweighs the insurance premium! Take my advice and don't insure with these con artists! Reviewed on: 24th September 2021

top gaff

would rec to all my mates on the job Reviewed on: 26th April 2021

very happy with the service, gave me a good price and answered all my questions.

was very happy with the price i was given the lad on the phone was very polite and friendly. would highly recommend. Reviewed on: 26th April 2021

No hassle Service

Made buying my van insurance quick and easy and saving me money at the same time, would highly reccomend. Reviewed on: 21st April 2021

Professional and to the point

I would go above and beyond to recommend Van Line Direct their clientele are very professional and keep everything to a minimum but also making sure the cover you require best suits your needs at the most affordable rates available. Reviewed on: 20th April 2021

Great service

clear and quality service - very professional Reviewed on: 20th April 2021

excellent service !!!

mohammed assisted in sorting an existing query before setting up a new policy, saving me the time and hassle of jumping between departments :) Reviewed on: 20th April 2021

excellent service !!!

mohammed assisted in sorting an existing query before setting a new policy up, saving myself the time and hassle of jumping between departments :) Reviewed on: 20th April 2021

Fantastic and helpful

really calm and slow when i had trouble understanding Reviewed on: 20th April 2021

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Van Line Direct: Insurance Broker reviews

No new 5 star reviews

No new 1 star reviews

Latest highest rating:

4

Latest lowest rating:

1

About this product

Van Line Direct Insurance Broker reviews (112)

Clowns

Scammers

Check T&C's - unreasonable cancellation fees

top gaff

very happy with the service, gave me a good price and answered all my questions.

No hassle Service

Professional and to the point

Great service

excellent service !!!

excellent service !!!

Fantastic and helpful

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