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Vernon Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.87 (572 reviews)

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4.87

Based on 572 reviews, last reviewed 3rd Mar 2026

111% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Better than my solicitor! Everyone who I spoke with, from the super helpful women answering the phones to everyone who helped when my solicitor let me down. They were compassio... Read more Reviewed on: 3rd March 2026

Latest lowest rating:

1

Pre-historic Need to write letters with more empathy. Reviewed on: 19th March 2024

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About this product

Vernon Building Society provide a range of mortgages.

You can apply for a Vernon Building Society mortgage in branch by booking an appointment with a Mortgage Advisor, or you can apply over the phone.

Vernon Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Vernon Building Society before, you can also leave a review and share your experience.

Vernon Building Society Mortgages reviews (572)

Review of the Vernon Building Society, Mortgages:

trying to find a mortgage when you are getting old

trying to find a mortgage when you are getting old is disturbingly complex and often leads nowhere. But Vernon accepted immediately and, realising my pension is £10.000 a month and continues even after my death, Vernon accepted very quickly. I was up and running in a very short time. Since then I have been amazed and satisfied with Vernon's non-bureaucratic and thus speedy management of my case. Reviewed on: 25th March 2024

Excellent

Like: Could not have had a better service from every possible viewpoint. Very friendly staff. No reservations and nothing could have been improved upon Reviewed on: 16th February 2021

Reply from Vernon Building Society Hi Mr & Mrs Waldron, Thank you very much for your feedback. I'm glad we were able to assist you so well. Mark Response date: 14th June 2021

5/5 for customer service

Always very helpful and staff will go out of their way to provide good service. Reviewed on: 6th February 2021

Good strong and professional advice. Lady I dealt with (don't think I am allowed to give her name) felt more like a friend at the culmination to our decision.

got this the wrong way round. See above for review. Title. Great company to work with. Reviewed on: 2nd February 2021

Incredibly personable service in a turbulent time, thank you!

I was really keen to stay with The Vernon, because when the pandemic struck and nobody knew what the future would hold, I felt that they understood me as a customer and wanted to do everything possible to alleviate our concerns. At this time I had spoken to a woman called Kathy who had called me back and been really efficient. When our mortgage was then due to be renewed I had a fantastic service from Diana and was pleased to be able to stay with The Vernon on a decent fixed rate. There's a lot to be said for feeling like a person rather than a statistic and because of that I have stayed with The Vernon. Reviewed on: 2nd February 2021

Reply from Vernon Building Society Hi Anna, This is some fantastic feedback for us to receive, thank you! I will make sure that this is passed on to both members of staff who assisted you. Mark Response date: 14th June 2021

The most human Bank I have ever dealt with

You can ring them up on the phone or pop into branch and you know who you are dealing with , they don't use jargon and talk to you on your level. Reviewed on: 1st February 2021

Simply the best motgage provider

Great products excellent service and outstanding staff with human touch Reviewed on: 1st February 2021

Best mortgages

Had good mortgage experiance with vernon great products with excellent staff Reviewed on: 1st February 2021

A Good Friend

I have lived in Stockport for over 60 years and throughout that time Vernon have always been there for those times that you need some expert friendly advice. Especially so regarding a mortgage . They are and always have been A GOOD FRIEND !! Reviewed on: 1st February 2021

Always a pleasure to deal with.

Whenever I make contact with the Vernon everything is handled in a very efficient manner with a high degree of customer service evident. Reviewed on: 1st February 2021

Understanding and helpful

The Vernon treat you as a person and not a number. I needed someone to take a view on the mortgage application because of age and family and rather than just box tick they looked at the person. Good old fashioned lending. Reviewed on: 1st February 2021

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